I am at a loss, can anyone help please, I can't be the only one with this problem? I suggest anyone still having a problem call Samsumg customer support asap. All postings and use of the content on this site are subject to the. What exactly does it say? I have tried a factory reset and nothing, 16-12-2017 21-12-2019 WebOpen the BBC iPlayer application on your TV. If your web browser is Safari, BBC videos still work but at a lower quality. If it is not, the device will usually advise you to update your software. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. It may not display this or other websites correctly. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Fixing The BBC iPlayer Error Code 02001 Using 4 Easy Methods Confirm the update installation and allow the process to begin automatically. Help choosing a device to connect to your existing TV. UE55MU8000 - BBC iPlayer won't load (error 02001 BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony On a smartphone you can usually manage the apps from the App Store or by selecting the app. If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. Is an error message displayed? Download the new firmware. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. It may no difference to BBC iPlayer. 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Has your BBC iPlayer stopped working? BBC iPlayer not working 04:44 PM |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. The only requirement to use the service is that you have a British TV license. You also get the best data encryption and secure connections available. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Engineer said that cause of the problem only identified in last week or so. in. You could have an incompatible iPlayer version to your device. I have had two calls logged but been out when they called back. Some of you may have noticed issues with the BBC iPlayer service in recent days. 1 Home Entertainment Tech Resource. No engineer required. Why am I seeing an error message when I try to play If you are on version 1210, then you need version 1230 from Samsung. Choose Software Update, and then look for the option to update the software with a USB stick. This site contains user submitted content, comments and opinions and is for informational purposes norm123, User profile for user: I can now reveal that the USB does indeed fix the BBC iPlayer problem. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. Looks like my Smart TV isn't so Smart after all. Copyright 1995-2023 All Rights Reserved. Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. They way I currently fix this is to update my DNS details to another IP address. 4. Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. View either the settings or support menu, then software updates. Simply disconnect and reconnect the cable if you are using a wired connection. 29-12-2017 Let's look over some the general troubleshooting to see if we can get it working for you. If a device isn't certified, it won't be listed below. Still getting the same error message. Now thats interesting NOTHING will load now. Error My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. Solved: BBC iPlayer Not Loading Error 02001 - Page 11 Depending on what the cause of the problem is determines which fix you need to perform. If that still doesn't work, it means the device will no longer be compatible. You may have an old unsupported version of iPlayer. Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. in. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. You should see a screen asking you to use a second device to sign in. only. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 (Smart TV, games console, streamer, set-top box, etc.) 08-12-2017 You can also sign out and sign back in to the App to see if it will start streaming content. 1-800-MY-APPLE, or, Sales and ask a new question. Try clearing settings for iplayer. They way I currently fix this is to update my DNS details to another IP address. How can I check if BBC iPlayer is available on a particular TV? I am having the same issue in Spain where ipalyer isnt supported. BBC iPlayer isn't available on my device, how else can I watch programmes? https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. But I still got the 02001 error. The problem however seems to be mainly affect Samsung TV users and Roku users. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. Simply disconnect and reconnect the device to the internet. Error 02001'. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. any proposed solutions on the community forums. Then it stopped and gave error 02001. The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. I too have this problem on my Q7F QLED TV. Installed it via USB and BBC iplayer is now working! The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through 02:16 AM Include the model number and the version of software if possible. Solved: BBC iPlayer Not Loading Error 02001 - Page 3 All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. 03-02-2019 DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. I contacted iplayer and they have now posted this message on their website:https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001. BBC iPlayer stopped loading Check to see if this solves the problem after installation. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. in. Humax iplayer in trouble We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. 02100), Does the problem affect one or more programmes? Looks like no ones replied in a while. 02:35 PM If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. All menus load fine but every BBC iPlayer not working They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. You are not the only one - I have the same problem with my UE55MU6500. I am at a loss, can anyone help please, I can't be the only one with this problem? Disable the VPN and operate on just a WiFi connection. 06:03 PM The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Netflix and the games I've tried are fine. 16-12-2017 Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. Read about our approach to external linking. And thats all theres to it. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. Solved: Hi. Click on the year your device was manufactured to go to a table with all certified devices for that year: Please contact Toshiba if you require further information. 08-12-2017 Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. Suggest the o/p enters his TV in that list. All menus load fine but every However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. in. Take a look at the article below for a more detailed look at this. BBC iPlayer 08:48 AM 11:45 AM All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. error 02001 - Apple Community Have you tried asking support to log in and test the TV? Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Also read:- [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. on my 100mbs connection from Aus getting 70mbs to london! Toshiba devices certified for BBC iPlayer. Guess what logged in, and still get the 02001 Error. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. BBC iPlayer How do I use Chromecast with BBC iPlayer? 11-12-2017 Why is My Vodafone SMS not Working on Mobile? Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. For the best quality, use an alternative browser. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. Save my name, email, and website in this browser for the next time I comment. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. Where can I find system information for my connected TV or games console? Thanks. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. Try to uninstall and reinstall the app. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. Go to Settings and I tried changing settings around and the version to Beta and the video to SD. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. Why am I seeing an error message when I try to play BBC audio and video? If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have
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