Is there anything I can do like this can't be ok I'm not committing fraud like I have to pay rent every month and the job check in getting are from Amazon, the last check was home Depot so they're totally reputable companies. Thieves know how to retrieve this information, or even set it up to automatically have it sent back to them! I'm so mad, and feel robbed. There's thousands of dollars in there and they said they would mail me a check within 30-60 days? I've had my citi double cash back card with them since 2015 and received an offer to open a savings account with them last year when I received an offer to get 2.5% back through the end of 2020 for opening it. If you're suspicious about a Citi phone number received via text message, you can always call the number on the back of your card instead. I continue to call them and all I get is ping ponged off different foreigners. About a day after doing this, I found out that I just couldn't log into my Citi account anymore (with no explanation), but I initially guessed that maybe I just had to activate my debit card and it would work. And if I'm paying you consistently, what does a change in my credit matter, anyway? This country is NOT run by corrupted corporations. It also makes no sense, business wise, to alienate individuals based on their choice in political party affiliation That alienates half the country. I have been paying my bill on-time, and when I called Customer Service, I was given many false reasons as to why my account has been blocked (my address was wrong, though I have not moved; I haven't made 6 consecutive on-time payments, which I have verification that I have; the limit was lowered, but the card has been off for over a year?). My Big-O card was discontinued, and I did not find out until the work was done and I tried to pay! To resume your activity, you'll need to log in again. Got the extra 40, 000 airline miles (hope they don't take back) but always paid off full balance frequently and never over $2000 since wanted excess credit for the continued good credit score. When you perform sensitive or high risk online transactions, or if our controls determine that your login attempt may be unauthorized, Citi may send you a one-time-use . I have a new bank account with Citi, I didn't use it for like a month while I was going through the hiring process with my new job. I don't event know who to call about this. The idea that a bank would close a bunch of individuals' accounts because they are Republican is nothing more than fear caused by imagining a conspiracy dilemma that doesn't exist. They told me I would receive a check and a letter in 30 to 60 days", same here what you end up doing? I'm so furious. Citigroup suffered about US$2.7 million in losses after hackers found a way to steal credit card numbers from its website and post fraudulent charges. Well, she connected me to an idiot robot named SALLY. I don't know whom to complain. Citi simply has a business practice that is unbecomingly inconsiderate towards its customers. Mortgage Only Customers. If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I would never open an email from Citi assuming that it would be a marketing message. And I too have to write a letter asking why. A lot of times I save my rewards on the double cash, fortunately I redeemed my $600 balance right after my last statement closed. Then yesterday afternoon around 12 I tried to log in and i kept getting "access blocked" for security reasons we cannot allow you to proceed. Anywho I looked at my online account and my checking account just had a blocked status so I called in and after waiting on hold for twenty minutes they said they were closing my account and they would send me a check in 30-90 days. I'm with you. I have low debt to income ratio. P.s I also opened a new Citi checking account and savings with the offer of 2.5% cashback as mentioned by one of the other posters but I don't know if has something to do with that, luckily my checking and savings accounts are still active I hope i can get the bonuos on that, Exact thing, just received a letter from Citi, saying my checking account and Two credit cards closed .. no explication or warning .. of what ? Upon receiving the letter, I called the phone number mentioned on the letter. A spoof, or fake, website will not be able to display your User ID. Before you respond to any text message, learn how to distinguish a genuine text from a "SMiShing" message that may have been sent by a scam artist. Why would a company with associates who posses politically diverse views single out one political party and ask that same diverse staff to administer something so potentially legally dangerous? I have money in the account which I can't get. What you can do to protect yourself against Social Engineering: If you believe that you may have disclosed your personal or card details to a fraudster, please contact us immediately using the number on the back of your card. Choose a User ID for Online Banking. I have pretty similar situation with Citi-Bank. If you didn't sign-in then, you'll know there has been unauthorized account access. they are holding my funds they dont give me a valid reason my account was closed by them i call them but no luck keep being on hold forever to be hanged up on, Did you ever get your money back . That site may have a privacy policy different from Citi and may provide less security than this Citi site. Now proceed to Funds Transfer. But hey Jesse have you gotten yours by now? I made monthly payments of roughly $200-$300 in both May and June 2020. Levins lawyers fought against extradition to the U.S., but their appeal was rejected by the House of Lords in June 1997. We got two new cards in the mail and my wife went to activate them, they said the card was activated but the account was closed. If you don't want to honor it, don't offer it. And they took one payment miss to close both accounts, one of which hadb700 dollars if Costco rewards. When I called and asked why they closed the account, they also claimed it was a business decisions. Citibank blocked my new account : r/citibank - Reddit Even if you don't enter any information, selecting the link can lead to other problems, such as installing key logging software or dangerous viruses on your phone. I have been paying my account diligently - never been late - paid my account off several times - been an excellent customer. Have you received your money ? This is called Vishing and is a type of Internet phone scam. Citibank closing accounts has absolutely zero to do with political party affiliation. Whether your account is frozen or closed makes a big difference in your options for solving the problem and in how long it can take to get access to your money. 7/9/2010 Recieved a letter from Citi stating they were going to close my account on 8/31/10 if I did not respond to the letter. Did you get your check in 30 to 60 days . I cant fill up in Costco and stuck about 15 minutes lines, and I called customer service and they dont know about it and want me to wait the letter mail to you. Me too. Funds should be remitted to Citibank India in foreign currency), Inform your Relationship manager or Citiphones once the transaction is initiated so that the same can be tracked. Last month they closed my savings account with no explanation and after five calls was told their complance review department closed it and they didn't have to give me an explanation and could close the account anytime. You're in luck actually. Impending charge notices The text usually states something to the effect that you will be charged a certain amount per day if you don't call to cancel. Key logging: This is another method used to capture your personal information. Access Blocked. Of course, this department has no phone number! I have created a Facebook page "Iwas Cheated" to inform as many people as I can of this ridiculous practice! Citi | Complaints | Better Business Bureau Profile "I have been calling Citibank to find out why account was locked. I have never been late on this account and have always paid 75% more than the minimum payment. Biometrics using your face or fingerprint instead of your User ID and Password. No explanation even though I tried to contact them after that. August 28th 2020, pretty much immediately after my pua (after waiting 23 weeks to receive), gets deposited, as I was made aware via email by workforce wv that it had been deposited into my citibank acct, they started screwing with my acct, when I straight away logged on citibank app, I noticed my saving acct said closed, hmm, it didnt a day prior, nor had any communication between them and myself happen anyway, I checked the balance and proceeded to add my debit card to my apple pay so I could pay bills and whatnot, it returned with an error msg saying no active acct, huh? Select dormant account, purpose of upload as Dormant Documents Submission and Document Type as Passport. I never thought this kind of thing would be allowed in the US. They did not even admit any fault, provide any explanation or even a simple apology. Select an account type and use the Primary Account Holder's Information to verify your identity. Not all accounts, products, and services as well as pricing described here are available in all jurisdictions or to all customers. Just got a notice that our account is closed. Then I thought it was a scam because one of the representatives said I'd have to give him all my information including my SSN to file an appeal, but I mentioned I wasn't comfortable with this so he forwarded me to Technical Support who could file my appeal otherwise without it. And More Trouble By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Don't respond to unknown numbers If you miss a call on your mobile device or receive a text message from an unknown number, it's safer to ignore the call or delete the message. Share your photos and videos with others to prove the truth of your words. To bait you, an email may say there's an urgent situation concerning your account, then ask you to click a link back to a spoof website to provide personal information. Me too! Your eligibility for a particular product and service is subject to a final determination by Citibank. How dare they treat me this way; when I have been nothing but a loyal customer. Forward suspicious texts to: spoof@citicorp.com. Step 3: Enter the OTP sent on your registered mobile. Thats because financial institutions are finding it increasingly harder to rationalize keeping them open. I'm not a Republican, but my account was also closed. Social Engineering is when fraudsters contact you impersonating someone else with the intention of obtaining your personal and/or card information. And she was like it's up to the fraud department to unlock it or not ! Still, I could not access my account. I went ahead and got a Wells Fargo Active Cash which is literally the same rewards as Citi Double Cash. If you suspect that you've received a fraudulent text message, please forward it to us. 60 days is a long time to wait when I had all my money in there. My bank has recently blocked my account for unknown reasons. Step 1: Login to your Citibank Online account with your User ID and Password. If they call to ask you about the deposit be honest and forthcoming about the source of funds and your crypto activities. Approved in early March 2018 with $12, 500 credit limit. South Dekota Has anyone had any luck with them unlocking their account when they got blocked? I have several disputes but small amount, total about ~$50 and why suddenly closed without let me know, its so weird. Since like i said i still haven't gotten paid from my new job since I just started i feel screwed . To make spoof sites seem legitimate, thieves use the names, logos, graphics and even code of the real company's site. Somehow, they never caught the Macys account to close. Please note unless financial transaction is successful in the dormant account, the dormancy will not be removed. https://www.nerdwallet.com/article/credit-cards/account-closed-by-credit-card-issuer, https://www.csoonline.com/article/2128928/citi-hackers-made2-7-million.html, https://www.nytimes.com/2020/08/06/business/capital-one-hack-settlement.html, https://online.citi.com/US/JRS/pands/detail.do?ID=Citiphone, https://www.pbs.org/wgbh/pages/frontline/shows/hackers/whoare/notable.html, https://www.databreaches.net/citibank-confirms-hacking-attack/. We need to get together and file a class action lawsuit against CITIBANK! Citibank sued to recover the money. Fast forward to tonight I was able to buy my lunch at work fine tonight and then I went on my last break and tried buying a soda and card kept getting declined even though I have a solid 1200 in the account. After going into the branch (which was a >30 minute drive away lol), the representative told me that since it was an online account, he couldn't do anything and they could only help me over the phone (??? I don't want to spend any more time with the Customer Service reps or supervisors, as they can take no action to correct this. Sense of urgency Messages claim your account will be closed or temporarily suspended, and warn you'll be charged if you don't respond. As an important account monitoring tool, these notifications allow a timely response for customers who did not make a change, and provide peace of mind for those who did initiate the change themselves. All I want is my money so that I can move on. Please ensure your account is funded to complete the initiated financial debit (outward) transaction. The links in the spoof emails almost always take you to a spoof website. Spent almost two hours on the phone talking to at least four different departments, none of which could see any problem why the account had $0 credit. A year after that, I attempted to reapply for their Brooks Brothers account. Citibank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Their agreement says they can cancel for any reason. Activating a dormant account is a 2 step process: Update your KYC by choosing one of the two options below appearing on your screen. I have filed a complaint with office of the comptroller of currency https://www.helpwithmybank.gov/index.html. Online applications asked me to call for verification. Access Blocked - Citibank Every time I call them to inquire about the closing of my accounts , the day they can only send out the reason through mail. I then deposited $17k into the new account to satisfy the terms of the deal (and have a bit of buffer). Will do a special request and should be resolved in a few days. I would like to upload the KYC document. after 2-3 seconds, a meesage "callbacklistener hidecallback" My citibank account online is blocked I got my Citibank account closed without any explanation. I have several of their cards, my mortgage is wittje, and because lately I have paid the minium amount they choose to close my account based on a business decision. Submit a complaint and get your issue resolved. Indian Customer Service with NO answers, other than keep waiting! I received a letter in February notifying me that my Citibank account will be closed as of March 4th. Polarizing, Divisive politics are polluting our minds and clouding our vision. Soon as my direct deposit was received my account was blocked. I guess banks are going out of business. Fraud dept doesnt know anything except you will receive a check in 60 business days and hung up in my face! It seems like a final decision when Citi closes your account without your knowledge. Personal Loan Only Customers. Banking customers were swindled out of more than 450m last year via push payment fraud, where people are tricked into transferring money online to a criminal who may even be posing as their bank,. I walked over to the ATM machine in the same Walmart and pulled out $1200 so I could just buy the money order for my rent in cash and now my account is totally blocked.
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