This is the front desk. Yes, but you will have to confirm this reservation at least two hours before departure time. Hotel Clerk: Okay. Let me see here. to report a cancellation. B: Hi, Mr. Sandals. Dear Readers, this is just a sample conversation. Hotel Dialogues in English - Reservation, Check-in, Check-out vocabulary RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. A: That's a reasonable price. Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. Suit rooms will be too expensive for me. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Taking and making reservation script - SlideShare How can I help you? f&!bLEL `'E9xq Would you care for a room with a balcony? Do you need our services? MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. B: Next question: Is a queen-size bed okay? Save my name, email, and website in this browser for the next time I comment. The email is TRobinson@xmailbox.com. Travel Agent: It's only $980. HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? Randall Davis. Cherry: Hello, Miss Walker. What is your destination? Virtual Hostess: It has been my pleasure. I can't handle that smell. Making a Hotel Reservation in English - Dialogue - Lingua.com . Lonnie B: Sir, I'm Michelle, and I run the front desk. Calling Diner: Wow, that sounds incredible. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. TMP HOTEL ROOM RESERVATION. Let me check and see what rooms are available. May I help you? How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. Receptionist: Sure! Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. Now, Mr. Sandals, about the room, smoking or nonsmoking? Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. A: Hi there, I want to reserve a hotel room. B: It'll be $308 nightly. B: 626-555-1739. Caller: And what are thedepartureand arrival times for each of those flights? Just give me a minute, let me check. B: Hello, Mr. Sandals. Hold on for few seconds. ezekiel mae says: Do you have mock call for retail services. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. My name is Michelle. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. 2. This allows your new virtual hostess team to book and handle reservations in real-time. Man: Well, how much is the non-smoking room on the 20th? We look forward to receive you on 4th April. Receptionist: Sure! My phone number is 626-555-1739. Step 3: Confirm the customer's account (if applicable). Also, there is internet available in the lobby 24 hours a day. Listen to the recording on travel arrangements and read along with the conversation. Your reservation is all set except for your phone number. Your name is Sabrina. Travel Agent: Sure, no problem. How to Pass a Mock Call Test: It's Actually Simple! - Kwestyon Listen to the recording on hotel reservations and read along with the conversation. Calling Diner: Thats doable. "Good Morning, Front Desk. How may I help you? Click to reveal Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. It is a mid-range hotel. Now, do you approve of a single queen-size bed? Step 2: Empathize, apologize or assure (whichever applies). Receptionist: I am glad that I could help you today. What did the agent do well in the call? May I help you? PDF Handling Business Phone Calls Telephone Call Script: Hotel Reservation How many rooms shall I book for you? READ BELOW. Let me have your address, please? Hotel Clerk: Hello. Your IP: Here at A Courteous Communications we offer affordable rates with no long-term commitment required. May I have your name, please? Is it ok? Travel Commercial Voice Over Script Example 1: The Center of Travel.com. Now, does a queen sound okay? Have a wonderful rest of your day! B: Thank you, Mr. Sandals. You have entered an incorrect email address! A: Nonsmoking, please. You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. We ask that you refrain from wearing flip flops, ball caps and tank tops. But yes we can provide you our suitrooms. If you're the agent, what will you do differently? Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. may I help you ? My name is Michelle. A: Please tell me the price, so I can make a decision. Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. Guest: Well, a double-bedded room with AC and other facilities at least. Hotel XYZ (Name of the Hotel), Reception. B: One minor problem, sir. Mr. Abrams: A single room with no balcony will suit our needs just fine. 2. Keep the Caller on the line while the authorities try to reach the location. Do you prefer a smoking or nonsmoking room? Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. But unfortunately the hotel is fully occupied and no room is available. All rights reserved. The complete conversation between the man making the reservation and the hotel receptionist is included. How did the agent resolve the concern/issue?3. 3. AGENT: ALRIGHT! Reservation Officer: Sure Madam. Hotel: Should you have any questions or requests, please dial 'O' from your room. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. Explore the latest videos from hashtags: # . Practical English :: Air Travel :: Reservations (airline) :: Dialogue 2 Performance & security by Cloudflare. B: That won't be a problem. B: The price will be $308 a night. <> See you again! Front Office Practical Role Play Scripts for Hotel - SlideShare PDF Sample Call Center Script - Private Jet - Specialty Answering Service Repeat as necessary. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. Here are eight best practices for providing great customer experiences. Be assured that we will also decorate the room in best possible way. Here we will share 2 real life scenario. In fact, our all single rooms are occupied for next 5 days. B: Thank you, Mr. Sandals. Okay, sir, we look forward to seeing you in April! We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. A: I quit smoking, so nonsmoking. That's S A N D A L S. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . May I have your full name, please? Carefully look at their dialogues: Hotel Receptionist: Good Evening. Would you like me to book a reservation for you and your party for a specific time? But I like nature most. And, uh, Id like to request avegetarianmeal. I also want to hear your input about the call and to help you learn to evaluate and assess calls. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Discover short videos related to mock call for hotel reservation script exercise on TikTok. First, are you guys offering any dinner specials this week? Read the complete Terms of Use for more information. Mr. Abrams: Thank you! Has been out of service for more than a week. Thanks. Have a pleasant day. Call Center Script Example for our Restaurant Customers 43 0 obj <>stream Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Hotel Reservation Script | PDF Guest: No sorry. Hotel Receptionist: Sure, Madam. The 21st of May, right? Tanya That's Friday, the 27th? Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. AU2(^Hx oI]$T Do you find that acceptable, sir? endstream endobj startxref Guest: That is so kind of you. We look forward to seeing you! We dont have any single room vacant at that moment. Guest: Good Morning. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. Check your understanding by answering the questions about the text. Our prices are now slightly higher. Thank you so much. Reply. Guest: Yes, thats right. B: We recently changed many things here, sir, including our prices. Review the key vocabulary and the sample sentences. You can cancel up to five days in advance and we will refund your deposit. Caller's Profile: Female, 20-25 years old, nervous. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Virtual Hostess: We most certainly are, Ted. 2. My number is 626-555-1739. A: That'll be no problem. For how long does Mr. Abrams plan on staying at the hotel? Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. 8. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. Conversation: 2. Making a Plane Reservation - ESL Fast B: No problem at all. A HOTEL TELEPHONE CALL FOR RESERVATION SCRIPT.docx - Course Hero Practice the Conversations of This Topic with Mike, HOME Copyright 2023. Comments, requests, suggestions, drop them in the comments. I would like to make reservations, please. You can collect your ticket at the airport booking-office number 4. We will then help that guest and provide impeccable customer service on your behalf. My name is Sara; how may I help you today? B: That's no problem at all. I see. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. Learn how your comment data is processed. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. When does Mr. Abrams plan on giving the hotel his credit card information? Caller: Alright. Call us! hbbd``b`$c`~" $ZR #JbF u Please tell me the days you'll be here. Have a nice day. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. is fully booked. Use Up/Down Arrow keys to increase or decrease volume. Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. What time do you close tonight? Thank you very much. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Successful resolution Thank you again for calling [Company Name]. Travel Agent: Freedom Travel. Voice Age: Young Adult. I cant guarantee you but I hope you will get single room there. Hotel Clerk: All right. THIS IS NIA SPEAKING. Guest: 257 Park Avenue South, New York, NY 10010, USA. Do you have any vacancies? Hotel Reservation Form Template | Jotform A: Possibly. Hotel PQR, Reception. My phone number is 626-555-1739. Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. A: That sounds fine to me. B: Nonsmoking. Would you like a smoking or nonsmoking room? ---NEED SOME HELP IN GETTING HIRED? B: That should be no problem. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. 00:00 00:00 Hotel Clerk: Hello. Making Room Reservation on Telephone (Practical Training) I would like to reserve a room from the 5th of April for 5 days. Conversation: 1. Calling to Get a Reservation - ESL Fast hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D Welcome to the Westin Hotel C: Hi, Good morning. to inquire about available rooms. Let me check and see what rooms are available. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Yes. 7 Outbound Sales Call Script Examples (+ Free Templates) 26 0 obj <> endobj me to have a short recap of what we have discussed today. Gender: Male or Female. - Thank you. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. Hotel Reservation Dialogues - EnglishPost.org Review the key vocabulary and the sample sentences. Mock Sales Calls: 10 Step Guide With Tips, Scripts, and Examples for 2022 00:00 00:00 Woman: Hello. Review the key vocabulary and the sample sentences. Download our free sales script templates and customize them to move leads through your sales process more efficiently. Could I have your full name, please? And the view of the city is great, too. Hotel: At midday, sir. Randall Davis. mock call for hotel reservation script exercise - TikTok Guest: Ok. Am I right? Reservation Officer: I can understand your urgency madam but I am very sorry. A: I'd like to reserve a hotel room. Guest: Oh both are nice. Could I have your full name, please? B: Great, Mr. Sandals. Could I have your name, please? All rights reserved. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! GUEST: I AM CHRISTIAN LABONETE. Let me check what flights areavailable. I plan to be there in April from the 14th to the 17th. Please answer all questions about the text: Press Enter or Space to show volume slider. We look forward to seeing you then! The flight number is NWA 476. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. May I know the specific date for the reservation? Calling Diner: Hi Sara, my name is Ted. Kapag mock call po ba may script na ibibgay? B: Would you prefer to leave from Los Angeles or Burbank Airport?
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