Youre a communicator first and foremost. Technical Specialist Location United States Average salary $21.01 per hour 26% Below national average Average $21.01 Low $10.60 High $31.90 Does this salary seem accurate? Wenn Your work hours will be based on business needs. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Here are three trends influencing how Apple Technical Specialists work. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Apple Technical Specialist Job Description: Salary, Duties, & More Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Technical Support - Careers at Apple Technical Specialist Job Description - Betterteam Learn more (Opens in a new window) . The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. para nos informar sobre o problema. Learn about Apple Store Technical Support roles. Youll grow your career skills too, because leaders here take an active role in your professional development. Toms enthusiasm for connecting with others has given him a bit of a following. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. We are sorry for the inconvenience. This provides the opportunity to progress as you grow and develop within a role. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Product specialists monitor all aspects of a product lifestyle, including their long- and short-term development and marketing. Ability to work independently: Independent work is a necessary skill for technicians to have. Introduce people to the Apple products that help them do what they love in new ways. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. At Apple, the learning never ends, and team members continually support each other. message, contactez-nous l'adresse And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Thats what led me to become an Apple At Home Advisor. Programming of database, filter and batch. Cupertino, CA. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Ive learned so much by exploring different things with my customers. Caso continue recebendo esta mensagem, They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. ein Mensch und keine Maschine sind. You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple specialists can also receive training through seminars and conferences. naar Apple participates in the E-Verify program in certain locations as required by law. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Both full-time and part-time jobs are available. Si continas recibiendo este mensaje, infrmanos del problema The most common job after being a technical specialist is a systems administrator. I went to graduate school for physics, so I knew I wanted to work in science and technology. Retail - Careers at Apple Please help us protect Glassdoor by verifying that you're a Come eager to listen and learn from your team, your mentors and your customers. They must also have excellent customer service skills. Read stories of people bringing their personal values to life in Apple Retail. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Technical Support Specialist Job Description [Updated for 2023] - Indeed Last updated: March 23, 2023 This training is usually part of the onboarding process and may last for a few weeks. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. When a customer needs assistance, you quickly assess their situation. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Next up, shes planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. Learn more (Opens in a new window) . Montgomery Street, San Francisco, CA 94105 (555) 432-1000 resumesample@example.com Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. A career with Apple may be closer than you think. I came in with no tech experience and Im doing great, thanks to the training and my team.. Come to us in your pursuit of success. They stay apprised of marketplace trends to ensure the product has a competitive position. Your communication skills can help you to convey information effectively and build strong relationships with others. In some organizations, they may also perform sales duties, promoting certain technology products or services. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Some employers may prefer candidates who have completed some college courses. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Technology specialists provide support services for technological systems, programs, and networks. Be the voice of Apple, helping customers with live support by phone, chat, or email. Taking time for yourself or your family shouldnt be a challenge. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. You maintain composure and customer focus while troubleshooting and solving issues. Believe it or not, it was kind of a childhood dream to work at the Apple Store. What does a Product Specialist do? Role & Responsibilities This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. With that foundation, your passion and values will drive you forward. What Does an Oracle Functional Consultant Do? Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple specialists must have a deep knowledge of all things Apple. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. They use a variety of computer software programs and may be required to lift and carry heavy equipment. That really motivated me. envie um e-mail para Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. To view your favorites, sign in with your Apple ID. Wir entschuldigen uns fr die Umstnde. Apple. When a customer needs assistance, you quickly assess their situation. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple Specialist Resume Example - livecareer You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. What Does A Technical Specialist Do - Zippia You reassure customers when delivering product diagnoses and potential solutions. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Nous sommes dsols pour la gne occasionne. Youll help them bring their interests and imagination to life with Apple products and services. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Add to Favourites IN-Technical Specialist. See if you qualify! Ci Testing and data processing for tests. Sharing what you love directly with others is how you connect with the world. Along the way, youll be updating your technical know-how and educating team members about technical issues. Every call means a new opportunity for me to help our customers. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Learn about Apple Support Advisors. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. Maintains system functionality by testing computer components. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Disculpa Helping people grow in their own direction. All our team members get paid sick days, vacation days, and parental leave. enviando un correo electrnico a You may be communicating with customers over the phone, in person or through email. Simple questions like, why do you want this role, tell me about your previous employment ect. You always meet, and at times exceed, your established performance goals. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. questo messaggio, invia un'email all'indirizzo If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. United States Department of Labor. At other times, you refer customers to support team members who get them up and running again. Im based in Turkey, providing technical support for customers across this region. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. Learn more about the E-Verify program (Opens in a new window) . I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. As devices become more complex, so too does the software that runs them. Learn about inclusion and diversity at Apple. Theyre so grateful and that feels really good.. Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple benefits help further the well-being of our employees and their families in meaningful ways. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Apple specialists are responsible for providing support and assistance to Apple customers. Everyone brings something different to their work, and Tom brought creativity and technical experience. At Apple, were not all the same. om ons te informeren over dit probleem. Support and Service - Careers at Apple Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. In this role, you wont be expected to repair hardware. Youre knowledgable about Apple products, and you have an aptitude for helping others. Apples Specialist may also earn certifications to gain additional knowledge about their responsibilities and further their career advancement opportunities. United States Department of Labor. Apple is an equal opportunity employer that is committed to inclusion and diversity. You have excellent time management skills and can make decisions quickly. Culver City, CA. As she navigates each college semester, Serene is intent on growing her experience at Apple. Ci This is because technology has made it easier for hackers to access sensitive data and disrupt operations. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. We also take affirmative action to offer employment and advancement opportunities to all applicants. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Copyright 2023 Apple Inc. All rights reserved. I was looking for stable, part-time work as I learned to balance life and parenthood. Technical Specialist Job in Tigard, OR at Apple Explore some of our roles to see which match yourinterests. Your day in the Apple Store is filled with a range of focused support and service tasks. We offer the support youll need to thrive in whichever path you choosehere. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Roles include Creative, Technical Specialist, and Genius. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Learn more (Opens in a new window) . You reassure customers when delivering product diagnoses and potential solutions. But I wanted a job that allowed me to interact with people as well. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. This person will provide technical support and training to our customers, both in-person and over the phone. Teamwork skills: Working with a team is a common aspect of a software development career. They may also be tasked with selling, marketing, and demonstrating the companys products and services. Technical Specialist hourly salaries in the United States at Apple - Indeed Communication skills: Communication skills are essential in any technical role. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Apple Technical Specialist - Part-Time Job in Littleton, CO at Apple excuses voor het ongemak. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Required setup of server and network. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Learn more about your EEO rights as an applicant (Opens in a new window) .
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