verizon trade in problems

I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. Verizon's awesome 'broken phone' deal is back with a bang to give T First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. Use your submission ID or email address to order a new kit or print another label. * Welcome to /r/Verizon! By using our site, you agree to our. Reddit - Dive into anything Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. Thank you for reaching out to us. If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. Overall, the entire process generally takes 4 to 6 weeks. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Hi! Verizon Class Action Claims iPhone Promo Scam Excludes Verizon Prepaid plans. Here's how to find your device ID. Don't use Verizon trade in program if you purchased phone from - Reddit Trade-in your Apple. Trade In Status | Verizon Wireless I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. Have a phone you love? iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Not a Verizon customer, yet? Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? PayPal credit within 2 weeks of receiving your device. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. We understand that you are experiencing an issue with your services. My Verizon Trade in problems! Note: Authorized Retailer locations dont accept devices for recycling. Due to inactivity, your session has expired. Enter your ZIP Code and filter for "Verizon Company Store". $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? Get the trade in value for a device. Personal Business. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Verizon outages reported in the last 24 hours. Verizon Gift Card, sent to the email address you provided during your trade-in request. My issues with the trade in credits are still not resolved. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Stop saving old devices; cash them in credit towards a new device instead. We are here to help! Answer a few short questions about the condition of your device to learn the estimated trade-in value. As a consumer myself, I know it's vital to get the proper promotions that are promised. Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon Hi! Send in only one device per package. This article has been viewed 483,948 times. All tip submissions are carefully reviewed before being published. You can check the status of your trade-in submission online at any time. Great deal right? Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. Verizon trade in problem. Need help. : r/verizon - Reddit It's very quick and simple and will get results: Hello! The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). or put that toward a. device. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Add, manage, and cancel all your subscriptions in one place. Plus get discounts. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. The final solution was submitting a claim to the FCC. You can use the envelope icon at the bottom of the page using the link below. The $35 fee helps to recover some of that revenue loss. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. Verizon will pay for shipping to return the trade-in. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Get up to $500 when you. Refer to Trade in your mobile device FAQs and video for more trade-in information. Thanks to all authors for creating a page that has been read 483,948 times. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. We would like to take a closer look into your concern. or Android devices. Final payout can vary depending on what shape the phone is in. Verizon customers might earn a Verizon mobile account credit or PayPal credit. Step 2: Send us your old phone After you receive your new phone, turn in your old device. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Trade in your old phone - United States - Google Store Help First they never sent trade-in kits. Questions? You must be signed in to access this part of the community. To learn more about the process, check out this step-by-step how-to guide. Watch How to find your device ID for more options. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community (Maybe he meant 6 months?) We use cookies to make wikiHow great. Trade-In kits not recieved FOUR times - finally I - Verizon Community response bias? If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile I expect my last two bills to be paid for my time and trouble. We have sent a private note to gather more information and work on the solution. 5 Things To Know Before You Buy a Cell Phone at Costco Wholesale If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Turns out Verizon's trade in process has issues. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. Your Device ID and IMEI are listed under the Device Information section. Also, $45/mo sounds like multi-line pricing. Continue with your trade-in by choosing a payout method and your trade-in return method. By signing up you are agreeing to receive emails according to our privacy policy. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Did you receive any images of your phone? Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. They'll pack and ship your device. Customer Service Rep. 04-23-2023 11:13 AM. Please send us a Private Message for additional assistance. This takes about 2 weeks from the time we receive your device and you accept the Agreements. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Applied to your Verizon mobile account within 1-2 bill cycles. Bring your device and UPS QR code to a UPS drop-off location. Enjoy! I paid for my own shipping envelopes. However, the "damaged" category gets broken down further depending on how you answer certain questions. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. Visit our Trade-In Tracker. You'll also get an email with instructions after you submit your trade-in. Extend your session by clicking OK below. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Does my phone have to be paid off to trade in Verizon? Please, send us a DM, so we can address all your concerns. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. You can have someone call me at 9am pst today to discuss. I understand you have no confidence in your trade-in. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. Due to inactivity, your session will end in approximately 2 minutes. Scan this QR code to download the app now. * You can also use your credit toward a. Please sign in again to continue. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. If you requested a shipping kit but can't find or didn't receive it. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. Then, if signed into My Verizon, youll receive a credit on your account. Excludes Verizon Prepaid plans. Yes. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I have spent hours on the phone and chat trying to solve problem, to no avail. I upgraded to the iPhone 13 pro and traded in by iPhone XR. If you chose trade in via UPS* look for an email from us and follow the instructions. Today, they credited my account with $142. Ill try to attach a screen shot of my comments. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. The wait is over the biggest Verizon 5G upgrade campaign ever >Aldo. Which is better (and why). Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. Press 1 for English, and press 2 to speak with a rep. We inspect the device you send to ensure it matches the information you submitted. Enter your mobile number. Due to inactivity, your session will end in approximately 2 minutes. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. Trade in problems! - Verizon Community Stores You may get connected to management as you are running into a meeting or dropping the call. Verizon is being shady as hell rn. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. That's what my trade in status said on the app. Choose which devices you'd like to trade in. Sadly, it can slash up to half of the credit you will be getting. Verizon's latest deals now include up to $800 off with an upgrade We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. To create this article, 41 people, some anonymous, worked to edit and improve it over time. You can put it toward a tableteven a smartwatch. How to trade in your mobile device | Verizon Customer Support Correct answers are available for this post. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). After you accept the trade-in credit and send us your device you can't get the device back. *Store drop-off and UPS options aren't available in all situations. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. ago Have a phone you love? They basically said the store personnel and I were wrong, but they understood and were very sorry. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"