Date of experience: September 2020. Myrtle E. Wallace one star review if it's a scam. They are miracle workers. From top-of-the-line replacement windows to exquisite new bathtubs, we offer home improvement. This is twice in 1 year. Joshua P and Darnell were our installers. In my opinion Emma showed excellent attention to details and knowledge of her profession. Clayton, NC, Barbara Leirer They worked until the job was done. 100% of a In the same appointment, a representative will take measurements of your bathroom to order custom-fit pieces perfect for any floor plan. Oh by the way they knew it was a VA backed install so are they trying to take advantage of that? has been accredited by the Better Business Bureau (BBB), for 15 years. I paid them in full (over $14k), and they never returned. Did an excellent job. You can custom design your bath adding seats giving you the extra support while showering. Thank you Darrell. . Any finance terms advertised are estimates only. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. West Shore Home offers entry doors, French doors, and patio doors. We spoke with company representatives to learn how the installation process works and determine how each contractor customizes projects for each home. Now 9 months later my drain has come apart, the caulking is coming loose and has turned in color. Many of West Shores products function similarly to tub liners in that they include grout-free wall surrounds in addition to the tub or shower itself. Get a Free Quote Today. For replacement windows, the company only uses window glass that features advanced UV-blocking technology, which not only protects against harmful rays, but also the heat that comes with them, which can translate to energy savings over time. You will not be disappointed! They conducted themselves in a skilled and professional manner and were pleasant and courteous in every way. Heres a closer look at what the company offers. West Shore is a locally owned and operated home improvement company that serves the Harrisburg area with custom baths, windows, and doors. West Shore Home installs acrylic bathtubs and showers and converts tubs into showers. Received an estimate. After the project was complete, I asked for a breakdown of all cost in respect to the labor, fees, and materials used for the project in my shower. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. On July 15th the company called to advise us the materials for our shower had arrived and they could install it the next day which was fine with us. The nationwide average is around $5,500 but can range from $1,600 to well over $100,000. These two gentlemen arrived at 8:30 in the morning and were completely finished by 4:30. They worked straight through the day. West Shore Home touts energy-efficient, 11-layered windows that reduce UV radiation and lock out heat. West Shore is new to the Alabama area and have made such a great impression here, we had to wait over 2 1/2 months! We hope to work with you soon. Little River, SC. Grant and Cody P were on time, both very professional, courteous and polite workers who finished in a very timely manner and cleaned up completely after the project was completed. You notice an increase in your homes heating or cooling costs. Some locations may not offer all of the listed window types. Pick your preferences on shower type, tile pattern, color, and accessories to build the new shower youve dreamed of. Customer service was poor. No finance charges will accrue on your account during the promotional period, as set forth in your Truth in Lending Disclosures, and you will not have to pay a monthly payment until the promotional period has ended. We are very pleased with the finished product. The installers were kind as can be and very receptive. . Tons of dust dirt filth left behind. The company offers several tub and, options, but no plumbing or electrical work, tiling, flooring, cabinetry, or toilet or sink installation. Thanks guys. The overall product looks okay but they caulked every seam including the corner seams and all wall panels edges including where they meet the base pan. Your final price will depend on your specific project, but customers have reported that, s 16 years in business and high BBB rating indicate that its a trustworthy company, and many customers were satisfied with its quality and. I now have a second appt to replace the chalk. Mike J. and Mike D. did a great job on my windows and cleaning up after themselves.Thank you. Steve V. said: When I decided to do some remodeling and ad a drop ceiling I knew I, Will R. said: We went and got three quotes. We then chose the products we wanted and set up a date for installation. Phone Number: (717) 697-4033. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Again we would like this company West Shore Home ,to know the excellence you have in your service represenatative Shayne B , installers, Micheal R. and Golbert I .Thank you again. Ends 5/7/2023. He too was courteous and polite. I don't like their false advertising, as I financed n are paying interest ,they advertise no interest. You absolutely rock. 3 Things to Look for in a Bathroom Remodel Company. We were never inconvenienced. I thank west shore to do our shower look so gorgeous it make look also bigger. Although it took three months to get my shower stall manufactured, once they installed it, they finished the job in one day---except for the leak that damaged the sheetrock and flooring in my room that is adjacent to the bathroom. The second and third times, I was told that someone would return my call the same day. they were kind, courteous and so skilled. Convert your old tub into a beautiful, easy-access shower that will give your bathroom new life in just one day. Because theres no grout to scrub and our products are mold, mildew, and crack resistant, cleaning your new bath or shower is a breeze. They completely cleaned up everything each day before they left. We also analyzed the 100 most recent reviews on various sites including Best Company, Google Reviews, and Trustpilot across various locations and branches. I stressed the entire goal was to upgrade my current shower to include a door. They answered all my questions This was overall quality service. New Smyrna Beach, FL, Stephen Gurski Keep in mind that some customers reported pushy upselling. West Shore Home offers potential customers financing options should the need arise: Unfortunately, West Shore Home is currently only available in five U.S. states: West Shore Home also provides service in the suburbs of the cities listed above. Once again, I would highly recommend West Shore Home for your shower project. It took them 12 days to finish. We researched dozens of remodeling companies. Edited September 14, 2021, Susan Edwards . It was great watching them all work together in harmony. Need to find a different location? No return calls or answers .Management who cant make a decision or rectify any problem!! The company began in 2006 as a tub and shower installer but has expanded into windows and doors over the past few years. Our products are made of durable materials that resist wear and tear, so your new bathtub, shower, or wall surrounds will look new for decades with minimal maintenance. I would use West Shore again, and I will tell everyone about your company. They did what they said they were going to do. Edited March 11, 2022, Anna Morales We made an appointment for 5/29/21 for West Shore Homes to come to give us an estimate. s pros and cons, services, availability, and customer reviews. Flash Sale My name is Axel, my wife and I got West Shore to do a second bath for us which is our bedroom after doing the first one(guest bathroom).Jerry S and Tristan B did it again, wonderful job. Now we are Raving Fans!!! Very professional.We had two new walk-in showers installed in two bathrooms by the same installer, Alec DuBreuil. We love the walk-in shower. West Shore Home has showrooms where you can view its products in these states as well as in Indiana and Kentucky. This is a multi-location business. It was a situation different than the normal sealing of shower to floor. They told us they can't because the handle is to close to the tubs entrance. Largo, FL. So I ask for an itemized estimate with only the larger bathroom. We had West Shore Homes remodel our out of date tub/shower in our main bathroom almost 2 yrs ago and while it IS better than what we had, Im not blown away by it. Im a very satisfied customer., Our installer was Jimmy. They cleaned up everything inside and outside on the yard and driveway. s website doesnt provide many details about pricing. I have loved this process from start to finish. We also make your purchase easy by providing energy efficient products, the best interest free financing in the industry, and exceptional installation and service. We decided to cancel other appts that we had later in the week. Smitty Some homeowners also complained about delayed projects that stretched into months-long installations. inform of the first delay, we had to call to find out it was delayed and then were not notified that the job would be done on the next scheduled day. Her professionalism and knowledge in bathroom remodeling is outstanding and her managerial skills is by far the best I've seen. When you sign up on its website to receive a quote, you enter your location (zip code) and will be able to tell if your city is within the service area. They are a very skilled company. Although I felt the price was steep, we hired West Shore Home to do the work. We can schedule your project for just a few weeks out, and we can complete the install in a day. The wall on the left side of the shower was cut wrong and the shower door that I had installed does not fit right because of this. You may also prepay your account at any time without penalty. Local West Shore manager Eric claimed they never received a request to include a door, and insisted that I pay an additional amount $900 to install the door. This business is in an industry that may require professional licensing, bonding or registration. We had a bathroom remodel and we treated very well from start to finish. They were very accommodating and answered any questions. Products & Services Window Installation, Door Installation, Replacement Windows,. we had a tub-to-shower conversion done at our previous address in Newport News Va. EVERYTHING Cody had promised us ABSOLUTELY came true. He was very courteous and professional and really held our attention for sometime. On 7/14/21 I received a reminder call that they will be here on 7/15/21 between 8am-10am. they were very detail oriented and professional about there job plan. all were courteous and professional, was a great experience for us, I highly recommend this company for in home upgrades, and am considering having West Shore upgrade the windows in our home in the near future. It also doesnt offer tubs or showers made from materials other than acrylic. High-quality windows can last 20 to 40 years, but they dont last forever. They came right out to inspect and scheduled immediately. Though more expensive than competitors, the company has a reputation for using high-quality products and installing them quickly. Patrick G. and Claud Use of this site constitutes acceptance of our User Agreement and Privacy Policy and Cookie Statement and Your California Privacy Rights. Terms We are completely thrilled with our new shower! "The Crew" consisted ofMike.J, Pierson.S and Dakota.J, W had a tub removed & a walk in shower installed on 9 Feb 2023. Click the circles below for more information about each step in our process. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. At West Shore Home, we are all about Fast, Convenient, Risk-Free Remodeling. Need to file a complaint? THEN ON THE DAY OF INSTALL I GET A PHONE CALL 20 MINUTES BEFORE THEY SHOULD BE HERE TO CANCEL MY INSTALLATION AND COME AT AT LATER DATE. Alpharetta, GA, Sparkle Farkle I hire West shore to do my walk in shower it was beautiful and the men was very professional and knowledgeable about their job. We were both very impressed on his professionalism and most of all product knowledge with that said we did something we rarely do we chose to go with West Shore . Privacy Policy to its name, this indicates that we receive compensation from the company in exchange for referring prospective I'm not really sure what to say about this company. They arrived on time both days (I had two bathrooms) and were very professional. West Shore Homes 16 years in business and high BBB rating indicate that its a trustworthy company, and many customers were satisfied with its quality and workmanship. The cost typically breaks down to about $100 to $200 per square foot of bathroom. They made the process easy. The company began in 2006 as a tub and. rights reserved I followed all the directions they gave me. Basically this makes the finished product look cheap and definitely not worth the price we paid for the remodel. locations. Here are 8 tips for writing great reviews. We have had both of our bathrooms done by WestShore. I thought that West Shore Homes was a good company. The project was pricey and a lot of time lagged while West Shore and I attempted to bring this project to a close.This was a very disappointing experience I felt deceived by being forced to pay the additional $900 to receive an item that I asked for initially at meeting with Joshua. Tampa, FL, LaCelle Howard We are aware of the supply chain problem but cant get any ballpark estimates, even though the item is in the warehouse.Randy T. via BBB, Overall disappointed: Expected much better service from the extremely high price for a bathtub replacement. He removed our tub-shower combination and put in a new acrylic walk-in shower. Financing is subject to credit requirements and satisfactory completion of finance documents. No problem! They immediately began work. in some locations. They both worked very hard, and I highly recommend this company. BBB Business Profiles are subject to change at any time. West Shore Home's bath remodeling division focuses on durable products, lightning-fast installations, and a customer-focused, convenient experience. We were sceptical at first because we had only heard of West Shore Home through television commercial ..however we are AMAZED and OVERWHELMED WITH JOY that EVERYTHING was completed in a timely and efficient manner. They had positive experiences with the sales and installation crew but found it difficult to reach customer support teams. West Shore Home (WSH) is a home improvement company that offers limited bathroom remodeling and door and window installation in some locations. Overall, customers were pleased with their finished projects from, . We were looking to get our bathroom remodeled and came across West Shore Homes. Youll want to make sure that West Shore Home offers the service or product you need at the location nearest you, as its window and door services are not widely available. West Shore Home products come with a lifetime guarantee. Well guide you through the process. This includes installing shower doors and fixtures such as showerheads as well as completing the required demolition to convert a tub into a walk-in shower. New orders only. services that, when utilized, may impact its score on BestCompany.com. We had two new walk-in showers installed in two bathrooms by the same installer, Alec DuBreuil. At first I was so impressed with this company but now I'm so unsatisfied. One of my sinks will no longer drain, and that sink shares a drainage pipe with the shower. West Shore Home installs high-quality baths and showers in just one day. Palm Harbor, FL, Larry & Patty Brock Thank-you so much!!!!! They were vigilant about keeping their work area picked up and cleaned before leaving. According to Remodeling magazines 2021 Cost vs. Value report, a mid-range bathroom remodel has a 60.1% return on investment. We called them about putting a sliding glass door on our shower. Schuyler and Matt came out first thing in the morning, as scheduled. Thomas and Sharon Lotze Your final price will depend on your specific project, but customers have reported that West Shore Home is slightly more expensive than average. Bathroom remodels increase your homes value and make it more comfortable to live in. They worked hard throughout the day and cleaned everything up before they left. We are aware of the supply chain problem but cant get any ballpark estimates, even though the item is in the warehouse., Overall disappointed: Expected much better service from the extremely high price for a bathtub replacement. *Financing offers a no payment - no interest feature (during the promotional period) on your purchase at an APR of 17.99%. He worked quickly, and quietly and knew what he was doing. While being a paid subscriber to Best Company for Business does not directly Everything was cleaned up beautifully, they were courteous and extremely professional. Thank You, D. D. Sachtleben, Gruetli - Laager, TN, Job well done, professional workers.Cleaned up after job. When informed on 5-29-2020 GM reached out to customer. My 1 Day project took five days with many hiccups along the way they left me with damaged walls damaged tiles broken personal property and damage to my ceiling. Youll need to contact a, after several discounts. 386 330. Sales rep Cody L answered our call and came to our home to explain the origin of West Shore Home and the services they provide. For more information, visit West Shores website or call its headquarters at 866-218-5309. Other features and options include glass inserts, storm doors, and transoms. When your pieces are ordered, an installer or two will come to your home and complete the remodel in just one day. I was involved in the remodel process by selecting where my trays, grab bars and foot pedal were tailored to my needs. Normal late charges apply once the promotional period has ended. Ask fra107 about Sardinia Outlet Village. They left it incomplete (missing the faucet) and now, not even 1 week in, the bottom shelf is loose! On June 26, Everette J came to discuss installation of a walk-in shower at our request. BBB Business Profiles are subject to change at any time. s technicians can perform a few other general remodeling services around the bathrooms wet area. Columbia, SC, paul thorne Date of our experience was April 19, 2023. No time to wait? I am so excited of how much room I have in my walk-in shower and no longer will hit my toe. For example, West Shore offers low-interest payment plans for as little as $89 per month, deferred payment plans with no payments for up to 12 months, and 0% deferred interest plans. We will definitely recommend these 3 people. West Shore Home 4.9 707 Verified Reviews Get a Quote Book Now HomeAdvisor Screened & Approved Learn about our screening process 99% Recommended 17 Years In Business Achievements Company Details Contact See Phone Number 12031 Westhall Drive, Charlotte, NC 28278 https://www.westshorehome.com/locations/charlotte-nc/ Get a Quote Hours Everything else was amazing. When I wrote my review on my bathroom installation I forgot to mention the sales representative that came to my home Alex S. Alex represented the company with a lot of knowledge about the products his company sold. I don't mind paying for excellent work. I have never received a call back.Recap of issues:- The bathtub faucet was never installed - The bath installation seems to have damaged or blocked the sink drainage pipe. We reviewed each companys licenses, certifications, and liability insurance coverage. Youll also find cost and financing information and answers to frequently asked questions. The installers who came to our home to make our dreams come true were JAMES W and TIM F on 06-30-20. We would recommend him for future installations. The installers were Derek H. and Sam M. They were very friendly and professional. The sales rep (Davis Moore) was courteous, professional and an expert on the product, he covered every aspect of the process & answered all questions we had. for your patio in two-, three-, or four-panel designs and hinged and French interior or exterior doors. We were very amazed at the quick and professional response. Other features and options include glass inserts. Project was mis-sold and upon reviewing work order / contract, sales manger notified DC while still in the home that a mistake has been made.
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