Further to this ZWILLING stores your order data, such as items bought, quantities, prices and date the order was placed. No adjustments will be made to existing orders, and cannot be applied to returned merchandise. Our warranty does not apply to speculators or to any higher resale prices of our knives. an implied warranty lasts, so the above limitation may not apply to you. Under the lifetime warranty, ZWILLING will repair your item where possible, or replace it on a like for like basis. By clicking Sign Up, you are agreeing to our. A $44 Value! chips in your floor tiles, marks on your bench or similar, nor transportation for the warranty service, or other consequential damages. WebWarranty: Thank you for your ZWILLING J.A. If your item is discontinued or out of stock, you will receive a replacement of equal value. WebShop Zwilling J.A. For cookware to be eligible for the warranty, users must follow care and use instructions, and the item must be defective in workmanship, construction, or material. If you purchased your product over the Internet, please provide all We often think that a warranty or guarantee suggests the company will back its goods. [Yes, but], How To Clean Crock Pot Inside Out and Top To Bottom, Xtrema Cookware: Ceramic Skillets And Frying Pans, Best Ceramic Grill for the Money Offering True BBQ Flavor + 5 Cheapies, Do This If Your Rice Cooker Burns Rice on Bottom. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. A $44 Value! We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. High quality kitchen tools at an exceptional value. Warranty requests outside the US For all customers residing outside of the US, please contact Consumer Relations at ConsumerRelations@zwillingus.com for more information on product warranty. If your item needs repair, please find an independent company that can perform the repair. You can find the unsubscribe link at the bottom of each newsletter. A $44 Value! You can find more information about the processing of your data in our. Free 4-Piece Set of Pan Protectors. Get Up To 60% Off The next step is to input your payment details. We recommend rubbing a small amount of cooking oil around the rim to create a seal and prevent rust from re-appearing. We aim to get your goods to you in the shortest amount of time and in the most cost effective way. Simply enter your search term to see the results. If you wish to change the delivery address after you have placed your order, please contact customer service. Award-winning beauty tool experts since 1980. Customer service are available Mon Fri, 9am to 4pm. ZWILLING Sharpening Service Knife Aid Professional Knife Sharpening by Mail, 7 knives Easy, Fast, Reliable Knife Maintenance Restore your knives razor-sharp edges Easy mail in process with prepaid envelopes Knives are insured and tracked 7 knives (4 More options) ADD TO CART 4 interest-free payments of $22.25. Therefore once your order has been authorized and processed, we are unable to make any changes or cancellations. They will be able to help with any warranty questions. competitions or customer surveys). ZWILLING Enfinigy Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY. They offer a 2-year manufacturing defect warranty on their Thermolon ceramic non-stick coating. Product Registration - zwilling-benefits.com These options include the following: Note: While we do accept gift cards issued by American Express, Discover, MasterCard and Visa, we ask that you hold on to your card until you are certain that the order will not be returned. Le Creuset cookware is warranted to you by Le Creuset of America, Inc. to be free from defects in material and workmanship at the time of its purchase. If you wish to return a faulty product you have up to 1 year. Please enter your email address, you will then receive an email which allows you to reset your password. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. You can change your password in the password section in your account. HENCKELS cookware has a lifetime warranty against manufacturers defects. which you purchased your product. Gift Guide. Zwilling is the parent company and US customers can refer to its warranty. Its about the expected life of the products performance rather than the lifetime of the buyer. Your browser's Javascript functionality is turned off. Henckels or Shun by the Kramer Knives logo. Since 1731 - German home kitchen products. This warranty applies only to products that were purchased in the United States from Zwilling or a Zwilling authorized seller located in the United States, unless otherwise prohibited by law.Zwilling products are legitimately sold only by authorized sellers that are required to follow Zwillings policies, procedures, and quality control standards. Click here to switch your Kai USA Ltd., Shun CutleryWARRANTY DEPARTMENT18600 SW Teton AvenueTualatin, OR 97062Phone: (800) 325-2891. Please note that you are responsible for any costs incurred in mailing items to Zwilling Packages which are refused or returned to sender. However, this Staub warranty covers purchases in the UK and Ireland. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. For internationally issued credit cards, please notify with your credit card issuer that you will be placing an order within the US. Your browser's Javascript functionality is turned off. The following restrictions apply: To qualify for a specific promotion, your order must be placed during the specified promotion period. Culinary Insider program terms and conditions. We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. Culinary Insider program terms and conditions. Is it valid for as long as the expected life of the product? To make this request, you may contact us at consumerrelations@zwillingus.com. or. Henckels, LLC (Zwilling) warrants to the initial purchaser that Zwilling products will be free of defects in material and workmanship from the date of purchase for as long as said purchaser owns the product. They collect and remember data such as items in your basket and remember you when you return to the site. For additional shipping info please visit Our Shipping Page. In addition, statistical data on website usage can be collected and analysed and used to improve the sites accessibility and customer experience. Sign in to view your Wishlist, track your orders or just pick up right where you left off. Any implied warranties that may be If your product arrives faulty or damaged ZWILLING J.A. Enter the order number and email. Please check your entries and try again. You can pay by credit card or PayPal. What does a limited lifetime warranty mean? ZWILLING ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Please check your entries and try again. For further information relating to the above, please call on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm or email us at customerservice@zwilling.co.uk. SHOP NOW. The appropriate tax amount by item will be included with your refund. You can call them Monday Friday, 9 a.m. to 5 p.m. EST by phoning 800-809-PANS (7267). On Select Products Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. While we always strive to achieve this delivery time, we cannot guarantee this. ZWILLING Enfinigy 2 Long Slot Toaster ADD TO CART 4 interest-free payments of $42.49. By using the website, the visitor agrees to the use of cookies unless the user changes the settings in the web browser themselves to disable the cookies. about the source of your product. You can contact them by phone on 423-837-7181. It covers the item to be free from defects and lasts from the purchase date for the entire lifetime of the product in terms of the original owner. Sending in photos to prove the damage is a great way to speed up the claims process and help ensure you get new cookware as quickly as possible. If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLINGJ.A. Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY. Your browser's Javascript functionality is turned off. Standard. You can find more information about the processing of your data in our. Defective products that are discontinued and no longer available will be replaced with a product of equivalent value and function. Important: Keep a copy of the warranty and a copy of your purchase receipt! Henckels Canada LTD. uses Canada Post to deliver your order. Learn more about Contact Us | ZWILLING.COM We package and ship your order as soon as we receive credit card authorization and verification. A $44 Value! ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Be the first to know about promotions, competitions and new products and also get exclusive discount codes to use in the online shop. your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Packages which are undeliverable due to an incorrect address. This warranty gives you specific DATA Once you have added your chosen products to your account, click the Checkout button. Please note, ZWILLING J.A. breach of contract or strict liability. There are some exclusions to the warranty, such as normal wear and tear on the product, accidents caused by fire or flood, and deterioration or metal separation that was caused due to exposure to very high heat. 2. $150. Attn: Warranty Department ZWILLINGJ.A. If you already have an account you can sign in using your email address and password, if not you can register. A $44 Value! If the item you returned is out of stock or discontinued, we will offer you a comparative item in quality and cost. A brief description of how your product is defective. You will receive a shipment confirmation email, which will contain a link for you to track your parcel. Our warranty is made only to the original owner. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Then you can click the Next Step button, which will take you to the sign in page. To make this request, you may contact us at consumerrelations@zwillingus.com. Cookware Purchase Have questions about your order? Provide your account email address to receive an email to reset your password. For any questions concerning warranty SHOP NOW. If you have any additional questions, please contact Customer Service at 1 (914) All charges are non-refundable unless expressly stated otherwise, or otherwise provided by law. Free shipping offers are valid on standard shipping for orders placed at zwilling.com/ca with a specified minimum purchase. I cover two of T-Fal products in my buyers guide on nonstick ceramic frying pans. Video tutorials. If the item you returned is out of stock or discontinued, we will offer you a comparative item in quality and cost. Orders placed on Friday afternoon, over the weekend or on holidays will be processed on the next business day. On Select Products Please be kind enough to address the return to: Attn: Warranty Department ZWILLING J.A. Free 4-Piece Set of Pan Protectors. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. Placing an exchange order: You can place a new order online and we will process it for you as quickly as possible. We're happy to help. By clicking Sign Up, you are agreeing to our. WebAttn: Warranty Department ZWILLING J.A. How Ceramic Differs To Teflon In Nonstick Cookware, Toxin Free Cookware Choices For Your Kitchen. It was a gift from my mother just before she died so I do not have a receipt for the item, but I am the only owner and user. If returning a knife or shear: To comply with Canadian Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. Current country: USA. HENCKELS CANADA LTD., 4175 14th Avenue Unit 6 Markham, Ontario, L3R 5R5. Thanks to their great quality control, Staub feels confident offering a 30-year guarantee on their cast iron products. Please turn it on so that you can experience the full capabilities of this site. We're happy to help. ZWILLING Enfinigy Power blender Read on to find out some top tips on how to care for and maintain your knife, so you can make this happen. Another exception is when a product line is taken off the market. Hi Mark, Regarding the warranty you can contact Lodge themselves or the company from which it was bought for whether its covered or not. Culinary Insider program terms and conditions. We do not store payment details. SHOP NOW, Gift With Any HENCKELS Dismiss. View Our Have questions about your order? WebYour account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to If you have any additional questions, please contact Customer Service at 1 (914) 747-0300. We offer free delivery on all orders over the value of $99 or a flat rate of $15 for all other orders. You can find more information about the processing of your data in our. Henckels product. Bob Kramer offers sharpening & reconditioning services exclusively for owners of Custom Kramer Knives. The later Calphalon products come with a limited lifetime warranty. Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cooking. Customer service are available Mon Fri, 9am to 4pm. applicable to products, including implied warranties of merchantability or fitness for a particular purpose, Zwilling Warranty Return You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. They do not cover damage that the user caused by mishandling the cookware when using it. Sites-zwilling-us-Site Please allow 4-6 weeks to receive your replacement. You may cancel your newsletter registration at any time. Zwilling Please turn it on so that you can experience the full capabilities of this site. Henckels knives are known for their quality and are made in the steel capital of the world, Solingen. At the end of the day, companies are free to define lifetime as they wish. Please turn it on so that you can experience the full capabilities of this site. Sign in to view your Wishlist, track your orders or just pick up right where you left off. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. If you wish to see the status of your orders, please log into your account and look under order history. as part of the warranty claim submission process. WebZWILLING Thermo 15-oz Travel Bottle 4.8 (94) $31.00 $21.99 + NEW ZWILLING Thermo 3 pc To Go Set Matte Black $108.00 $59.99 + NEW ZWILLING Thermo 3 pc To Go Set If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. There are exclusions to this guarantee that users will want to consider before sending in their cookware for the company to evaluate, as Zwilling want to examine the products before agreeing to repair or replace the product. You should be able to easily identify the manufacturer by looking at the blade. ZWILLING, German-made, winglet blade with special serrated edge and piranha teeth 6 programmed settings: Pulse, Smoothie, Cocktail, Ice cream, Ice Crusher, and Cleaning Hidden display when powered off Please do not send in any personal items such as a knife holder/case, pan protectors or special wrappings that you would like returned to you, as it will be discarded. Your electric kettle supports your everyday life with comfort and safety. In Stock MANUFACTURER DIRECT Ships within 1-2 days (776) Write a review Description Also on this page, you can enter any vouchers codes or amend the products you have chosen. Product replacement may not be exact. WebThis webpage is for product registration only. In this case some features of the website may not function properly, purchases can however still be made. I guess the answer is, how long do consumers expect the product to last? For more information on PayPal, please visit, www.paypal.com. Zwilling J.A Henckels Canada Ltd. accepts payment by credit card or PayPal. ZWILLING You can contact customer service by email at customerservice@zwilling.ca or by telephone at 1-800-775-6020. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. WebAttn: Warranty Department ZWILLING J.A. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers. Enter the order number and email. ZWILLING Pro Chef's knife Product Registration - ZWILLING Error! We only deliver within Canada. German engineering, Japanese craftsmanship. However, to ensure the warranty applies, users must follow care instructions provided with the cookware, similar to conditions mentioned above for other cookware brands. Purchasers of products who wish to make a warranty claim based upon a product defect, please mail in your product to Zwilling at the address provided below. Enter the order number and email. Just follow the prompts in the simple checkout process. Please check your entries and try again. Mother's Day Henckels knives have a lifetime warranty. Mother's Day The warranty may only cover the first owner and so effectively, the lifetime is limited to the period it is owned by the initial buyer. Retain Your Tracking Number: When returning your order, please make sure to retain your return tracking number. To place and complete your order effectively and to answer enquiries fully, ZWILLING stores certain information about you. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below. If you live in the UK or Ireland, you may request a warranty returns form via email by contacting customerservice@zwilling.co.uk, alternatively, you can request a warranty returns form via telephone on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm, or you can write to us by post at the address below to request a warranty returns form: You will be asked to provide your contact details and details regarding your warranty claim (which may include proof of purchase). Shipping Information | ZWILLING.COM This warranty does not cover any defects due to normal wear and tear, damage due to misuse or abuse, alteration to the product, negligence, or any damage resulting from use other than the intended purpose of the item. HENCKELS, Inc.Attn: Consumer Relations270 Marble AvePleasantville, NY 10570Phone: (800) 777-4308. SHOP NOW. If youre wanting value-for-money cookware, products that perform well and last, you might want to check the warranty and guarantee offered with the product. View Our In your request, please include a subject line that states CA Shine the Light Request, state that you are a California resident, and provide a current California address for our response. SHOP NOW. Heres what you need to know. ZWILLING Thermo Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. You cant claim the cost of repairing or replacing affected property, e.g. But in practical use, both, a warranty and a guarantee, are a promise from the company, apparently. Yes, you can enter a different delivery address and billing address. By clicking Sign Up, you are agreeing to our. When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. SHOP NOW, To sign up to zwilling.com please visit My Account. Please allow 4-6 weeks for the inspection process and return delivery of your product. Some promotional offers may not be combined with other offers. The date that you purchased your product. We do not offer repairs of any kind. They have a list of exclusions see the link to download the warranty in the Info Sources section below. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. Enter the order number and email. The ZWILLING Culinary World App QR code on the product packaging fires up the app so you can search a database of original recipes. Shipping costs are also excluded. Please allow 4-6 weeks to receive your replacement. Its best to have the receipt, and I note it does say that in their warranty document, but if you explain the circumstances it may not be necessary.You could try phoning on 423 837 7181 but they now have this contact form, which has an option to upload a photo to explain your issue.If you decide to continue using it, give it a good clean to remove the rust and then oil it to seal it to prevent further rusting.The company has this to say about rust developing around the rim of enamelled cast iron:Should rust develop, we recommend cleaning with a nylon sponge and dish detergent and dry thoroughly. Contact us for shipping instructions. There is a search bar located in the top right hand corner of each page. Exchanges cannot be processed by mail. But, Zwilling J.A. You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. (such as Amazon, eBay, etc. Our Product warranties only go to the original purchasers and not to any later owners of Products we sell. The problem is that the choice of words will differ, making it tricky to know how items compare in whats cover. Click the "Apply" button on the right side of the page. It will say either ZWILING J.A. Under no circumstances shall Zwilling Only one promotional code may be used per order. Please check your entries and try again. Bob Kramer is no longer offering this service. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Some exclusions to the ZWILLING warranty may include: Damage caused by misuse or abuse of the product, Products that specify a limited duration of the warranty on the product packaging, Failure to adhere to ZWILLING guidelines for the general care and use for products. You can return them to the point of sale. If the product is defective or breaks through normal household use where care instructions have been followed, the company is happy to replace it. In the interest of safety, avoid attaching adhesive materials directly to the product. Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. Sites-zwilling-ca-Site Please provide the purchase date when inquiring about a warranty claim. We will credit you for those returns, accompanied by an original receipt, received within 60 days of the purchase for the price paid in the original form of payment. Learn More YOU SAVE: -21% $215.00 $169.99 Earn 169 points in our free Rewards Program. For both your security and ours, we use a third party company to verify all of our online payments. consequential damages, so the above limitation or exclusion may not apply to you. What does it mean to have a lifetime warranty? Whether or not you register your product(s) will have no effect on your warranty rights. Once you have paid you will receive a confirmation email with your order confirmation number and details of your order. Henckels knives have a lifetime warranty. I can assure you that the pan has not been dropped, or mistreated in anyway. Provide your account email address to receive an email to reset your password. Zwilling See your order even if you are not a registered user. If you forget your password you can click on the forgot password link on the account sign in page. Zwilling warranty If the customer wishes to return unwanted goods they are responsible for the cost of return delivery. (FAQ) Frequently asked questions | ZWILLING.COM The warranty applies from the date of purchase. Get Up To 60% Off Click Manufacturer Warranties See your order even if you are not a registered user. ZWILLING J.A. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Our warranty is limited to the original purchase price paid by the original owner and only for actual direct damages (not for indirect, consequential or other damages). Id appreciate your help. See your order even if you are not a registered user. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. Sign in to view your Wishlist, track your orders or just pick up right where you left off. Thats not something to get too concerned about as people dont usually trade secondhand cookware or expect cover for secondhand cookware. Since 1731- Beauty tools of excellent quality and design. Please see below for their contact information. ZWILLING Cookies are small files that are stored on your device when you visit certain web pages. EXCLUSIONS TO THE ZWILLING LIFETIME WARRANTY ARE: This warranty does not affect your statutory rights and remedies. When purchasing your product online, the warranty details are often in the fine print. your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. The entire length of the 20 cm knife's blade can be used for cutting. Zwilling J.A. Henckels - Warranty Canada The warranty does not cover normal wear You will also have the option to opt-out of our e-mail subscriptions during registration. On Select Products Le Creusets Signature product is reviewed in my buying guide on cast iron skillets. ], Can A Ceramic Pot Go On the Stove? Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. For both your security and ours, we use a third party company to verify all of our online payments. German engineering, Japanese craftsmanship. We are your source for everything from Zwilling J.A. For more information on PayPal, please visit, www.paypal.com. Final sale merchandise including merchandise sold with visual imperfections, may not be returned or exchanged. WebCustomer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally WebZWILLING Pro 2-pc, Chef's Set 4.8 (54) $179.99 + SALE -11% ZWILLING Pro 3-pc, Starter Knife Set 5.0 (129) $279.99 $249.99 + Henckels CLASSIC 3-pc, Starter Knife Set 4.8
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