Here's more information about the Elliott Responsiveness Ratings. By using ba.com you agree to the use of cookies. Overall, there is no premium feel with BA anymore, no special experience to be felt. (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. There are other options and whilst we remain Gold with BA, I have lost patience with their promises of a return to normality. But the crew were excellent. But we know that not flying has come at a cost not only to aviation and to our business, but to you as our customer. Be Sure To Check out our 24 Live blog for Live and accurate Coverage of the Airshow! Sean Doyle. Im going to Brisbane via Sydney this year and BA have put their F to nearly 7k min from 5.4k. So another hour after numerous attempts to be told it has exceeded the 24 hour time limit and Ill be charged a fee to change the name. Sean Doyle's business email address is s****e@britishairways.com What is Sean Doyle's Phone Number? Id love it. Ive used the opportunity to do the bare-minimum to keep Gold and decided to build status across other Airlines / alliances instead. I want BA to be amazing again. BA really needs to up its game if it is jot going to lose its loyal customers. Please dont say it is Covid related?! Food awful (although surprisingly nice breakfast coming back from Cape Town last week although had to ask three times for cup of tea and no refill). The double points would have taken me to gold and felt like a nice reward. I genuinely dont know what is premium about that- I know this sounds a bit first world problems, but when you are buying into something that is claimed to be premium you sort of expect that, dont you? Check out our directory. Im using 241 Avios to take my brother to Lisbon on CE in June and hoping for a good experience. This is always noted on my bookings. During his time at British Airways, Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice . Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). It has had to deal with the most restrictive and ever changing travel regulations. Its very hard for many people to get hold of BA even with Gold status and BA Holidays are often even worse. First was great, we felt valued but as there are so many new Club Suites we felt just a number, same level of service as if we were in Economy. Up to 5 Weve been working hard to create a more premium experience for you, putting you at our heart and doing it in a way thats sustainable. Thread Tools Search this Thread Display Modes Previous Thread | Next Thread Forum Jump I dared not to ask about the flight, apart from the landing that loosened a couple of fillings! Its just not working but the company wont listen . Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help. The Bhukkad Cafe. A national disgrace! In 2012 Marco took the responsibility first as Sales & Distribution Director and then as Chief Strategy & Network Officer at Alitalia. # Food. Their smiles and their enthusiasm to . If there are any positives to come from the past year, one of them is our ability to innovate. Trying to get through to BA Holidays by phone is actually totally impossible. In the addition to the Club Suite rollout onto the whole fleet, Sean Doyle mentioned in the email that British Airways would focus on ensuring it can reach an economical and sustainable future. This weekend he gave an interview to the Financial Times as well as sending all Executive members an email. While the majority of the food has tasted OK, it reeks of cheapness. address is se****[emailprotected], Sean Doyle's business email 2. He served as non-exec Board member at Topbonus Ltd, AB Holidays and IZair and started his career at Boston Consulting Group (BCG). If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Our outward was also in club with single plate offering of curry. They all stood waiting between the gate staff and the airbridge for 10 minutes, as the aircraft wasnt quite ready! Time and time again we are of the view that BA just dont care. But its complicated. Chart, Frequently Asked Questions about Sean Doyle. Effortless, graceful and personal service that makes flying a delight. {{ userNotificationState.getAlertCount('bell') }}. Living in South East Asia for the last two years, being forced to phone you or use Twitter feels so backwards. Now we have smiley staff who dont have a clue about premium products and service. Before the pandemic, I used to forgive BA for not having the greatest business or first class compared to other airlines because you could get decent deals in sales or booking far ahead. Not even a general tv screen showing a map! Of course they can improve in some areas such as onboard food offerings and doing up the Heathrow lounges but overal they are doing well in what is a highly competitive market especially Europe with low cost airlines . Sarah graduated from Newcastle University with a BA(Hons) in History. Lots t, Review of @movenpickalmarjan in Ras Al Khaimah is, Not only was this an amazing empty leg flight on t, @flydubai #b737max business class. The food is definitely an issue and Im pleased to see Sean mention this. Trying a different option they are too busy to take the call not even an option to hold. BA have lost the plot and lost this loyal customer to Emirates and other for east coast US. As often the case with these things action speak louder than words we will see if these words translate into real world changes in a meaningful way. Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. In the face of constantly changing and complicated travel restrictions the length of time, its taking us to take calls has naturally been longer, which has pushed up our waiting times., We are mid-way through replacing our phone systems to create a better customer experience and are also already recruiting more people to ensure your calls are answered, social media messages are responded to and problems are solved at the moment, wherever possible.. People happily criticise BA for its poor industrial relations and are happy to fly Qatar Airways where they dont exist and LGBT+ rights are ignored. Which Airline Has Had The Most Crashes in the U.S? No credit card required. Sean told the Financial Times Putting the premium proposition into the heart of what we do is going to be key, he told the Financial Times at BAs headquarters near Heathrow. Forget it Sean are you serious??? However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. You have the low cost model trying to be sold as premium and failing. Its a right faff having to call BA Holidays in London during UK hours if you happen to be outside of the UK and need to do something that only their call centre can deal with. One poor family had 7 pieces of luggage. The 3 primary leaders of cabin crew department each need to go if this Make BA A Better Place (for customers and crew) stands a hope. Should airlines pay for what they've done to us? There is no element of luxury or premium to most of the meals. Just got back from Switzerland. Fax: +1 212 251 6711. This has happened for years and when I finally got so frustrated that I contacted BA about it, I hit the usual operational demands excuse. If you need help with any problem,please contact us through this form. Management Consultant I Board Member I Board Committee Member, Director-Sales Marketing at Vana, Dehradun, India, Performance Engineer | Senior Enterprise Technical Architect | TOGAF 9.2 Certified, HR Business Partner at Wargaming Apparently, BA considers that they can charge a premium due to the new club seats and demand. Ok but nothing more. Whats the Booking.com refund process? There is also the catering question I am just off a return Club Europe flight from Malaga, and on both sectors, theyd run out of TWO meal options by row 7, and that isnt the first time I have seen that. Complete shambles of an organisation. Have an e voucher and trying to use. Every aspect of this strategy is to help make your journey more seamless and enjoyable. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. Choose whatever ticket is cheaper and convenient. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: Twice now they have put me as both the passengers, instead of my wife and I. John Mulligan. We booked a BA holiday and the GLA-LGW connecting leg was cancelled 2 weeks before we were due to travel. I hope that in the coming months youll notice a significant move towards a better BA, driven by our people to deliver a better experience for you, our most loyal customers. FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. Fernando Candela became IAGs chief transformation officer in October 2020. The menus seem to consist of what I would think of as pub grub, sausage and mash, cottage pie, pasta and roast dinners with a curry option if you are lucky. Agree completely Michele; he has a huge challenge with repositioning BA to being a credible premium brand. More articles in front line places like popular travel blogs and sites have a way better chance of driving change than anything Mille or Steven or I could not make clearer to management. Many of you have made personal sacrifices which means you have been unable to make important journeys to see family and friends and visit the places you love. This we have been doing for at least the last 10 years. Website for British Airways Executive Club, All directors of British Airways Holidays Limited, Website for British Airways Holidays Limited, British Airways (European Operations At Gatwick) Limited, Website for British Airways Lost Baggage Tracing, British Airways Welfare And Benevolent Fund Financial Information, All directors of British Airways Associated Companies Limited, All directors of British Airways Iberia Limited, British Airways Pension Investment Management Ltd, All directors of British Airways Maintenance Cardiff Limited, Website for British Airways Maintenance Cardiff Limited, All directors of British Airways 777 Leasing Limited, Website for British Airways 777 Leasing Limited, All directors of British Airways Pension Trustees Limited, Website for British Airways Pension Trustees Limited, British Airways Financial Services Limited, All directors of British Airways Financial Services Limited, British Airways Interior Engineering Limited, All directors of British Airways Interior Engineering Limited, Website for British Airways Interior Engineering Limited, British Airways Pension Aps Nominees Limited, All directors of British Airways Pension Aps Nominees Limited, Website for British Airways Pension Aps Nominees Limited, British Airways Engineering Services Limited, All directors of British Airways Engineering Services Limited, British Airways 25 Year Club Benevolent Fund Financial Information, British Airways Pension Trustee (no. I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. BA staff just couldnt be bothered and couldnt have been less helpful if they tried. With the Air France -KLM merger Marco moved to Paris in 2004 and held the responsibility first as VP Global Business and then as Commercial Director Europe. How to get through to an operator: press 3 for a representative. # Cost of flights. Club Suites are very good, our cabin crew were excellent but were we lucky on this flight? I suspect this is down to staff fatigue, both on the ground and in the air. I do like to order the food via the app. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. These include perks such as upgrades, free breakfast, hotel credit and late checkout. Just look at the starter below which consists of a couple of bits of lettuce, two bits of avocado and half a cherry tomato! But it just seems that everything has taken such a battering over recent years that it will be impossible to come back from it and to regain that premium label that the airline wants to achieve again. What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. On departure 3 of the 4 toilets were not working and we were not allowed to use the unused first class toilet because first class was being used as a crew rest area. It will also, On Thursday, Virgin Atlantic announced plans to relaunch services to Shanghai, which will begin next, Qantas Group CEO Alan Joyce will formally step down from the head role when he. FGE, Associate Director, Global Field Excellence at Alnylam Pharmaceuticals and discover candidates outside of LinkedIn, Trusted by 400K users from 76% of Fortune 500 companies, Find anyone, anywherewith ContactOut today. The loss of most of the long-standing members of staff may be great for the cost base but the current cohort just dont understand the importance of giving great service. John became Chief Information Officer (CIO) in September 2019. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. We also know they removed the ability to cancel an Avios booking online, before the pandemic, a real bug bearer for most of us. Over the last few months I have moved from Tokyo to Cairo. They gave me effective medication and kept checking on me afterwards. The mid haul routes operated as Club Europe instead of Club World are unacceptable. No credit card required. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Having convinced my friend to fly Club to Tenerife last Sat (hes chasing a quick silver tier) I duly dropped him off early at T5 (and swallowed the 5 drop off levy) to avail himself of the benefits of a premium booking. UK blog on how to travel in luxury for less. This contact was published on November 27, 2014 and updated on March 9, 2023. Javier is a graduate in Business Studies from Universidad Complutense de Madrid and Technical Aeronautical Engineering from Universidad Politcnica de Madrid, as well as a postgraduate in several programmes from ESADE and Instituto de Empresa (IE) among others. The next step is an email to the MD. Previously he had been Chief Financial Officer (CFO) and Head of Corporate Functions at Iberia Express. I like the cocktails on board too but Id like to see them changed more frequently. Call centres have been a shocking shambles for 18 months. Rolling out our Club Suite on as many aircraft as we can, as quickly as we can. However, now that the UK government has announced the removal of all restrictions on travel it is time for British Airways to once again look to the future and rebuild the airlines image. Too rarely did you actually receive service which actually warranted it.When its good its very good, however these days this is rare. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Evergy, Software Engineering Manager at Verizon Connect Shambles! Ive just checked flights to BNA in May 6k for 2 return in Club. No choice in what is provided except that it is gluten free. Last week flew F from LAX to LHR on BA and wouldnt have called it a premium product although the crew were excellent. Well, Sean you need to make some changes now! Sarah has lived and worked in Switzerland for over 10 years where she worked for Alexion Pharmaceuticals as VP, Legal - International and at Novartis Pharma in a variety of global and international legal roles. There is so much wrong with how we have to deliver the product there is almost nothing right. We have numerous flights booked, lots of them in Club World. A recent Denver-LHR leg in Club Class saw a very disappointing one-tray meal. Head of Strategy and Business Plan @ British Airways CEO Aer Lingus @ Aer Lingus Area General Manager Americas @ British Airways Finance Director BA World Cargo @ British Airways Financial Controller Airline Partnerships @ British Airways CEO British Airways @ British Airways Director Fleet Network & Alliances @ British Airways Finance Manager @ British Airways Area Finance Manager Asia Pacific @ British Airways Finance Business Partner Strategy & Business Units @ British Airways, Extraversion (E), Intuition (N), Thinking (T), Judging (J), There's 74% chance that Sean Doyle is seeking for new opportunities, Principal Software Testing Consultant at Testhouse Lynne joined Aer Lingus as chief executive and chairman in April 2021. Input your search keywords and press Enter. The downgrade from the Cabin Service Director role to a Flight Manager has resulted in no one really in control on a flight in a senior position and the loss of someone giving the personal touch to their frequent fliers. She was previously Brand and Customer Experience Director at British Airways (2017-2021), Chief Customer Officer at Iberia (2015-2017) and Marketing Director at Iberia (2011-2015). Before joining the Group she held different positions in Yell, Telefnica Group and Imperial Chemical Industries. Meanwhile, euro travellers were asked to remain cosily seated. Crying children with their toys in the cases. Sean Doyle was appointed Chief Executive of British Airways in October 2020. Non-executive director and Chair of Audit Committee, Land Securities Group PLC. A stater of a few lettuce leaves, cucumber slices and tomato; a main choice of either curry or vegetarian pasta (what if you dont like either?! However, totally agree about the wine selection being spot on! This weekend he gave an interview to the Financial Times as well as sending all Executive members an email. Got a flight to Vancouver booked for the summer, paid a big price and theyve just changed the plane from new club suites to old club worldreally annoyed. The club section was 14 rows and full in each direction but both ways there were catering issues. Where have the hot towels gone for pre-departure! Absolutely loved visiting the cities of Charleston, A quick look at my @airfrance flight from Dubai to, New review of @klm latest business class seat only, If you havent been to Oman its time to visit, On the blog today you can read the full preview of, This beautiful hotel is on a natural island in Abu, Todays review is the new Hilton Dubai Palm Jume, Saturdays review will be @flydubai B737MAX from, A quick tour around the beautiful @waldorfastoriar, Absolutely loved my time in Ras Al Khaimah. Not everyone has received it yet so here it is in full: Im writing to you directly today in the spirit of transparency, which is the ethos were striving to promote at British Airways in 2022 as we emerge from the worst crisis in our 102-year history. Gerente de Lnea TLFL has an exclusive partnership with GTC, one of the worlds largest collections of independent luxury travel agents. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. Since it was created in 2012, the company has been noticed for being profitable from its very beginning and one of the most punctual and efficient in Europe. He has undertaken various financial, strategy, and alliance roles. at This week Im off to Caribbean, choice of Virgin or BA, Virgin slightly more expensive but have chosen them as has always been a better experience re food & service. The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. Looking for a particular British Airways employee's phone or email? Mon 12 Oct 2020 at 04:04. I said i was sensitivento the light and was told to wear the eye mask! I flew London / Lisbon last night where the meal consisted of a main dish and s bread roll and butter. One word. As for their phone lines shocking! During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. I sincerely hope his trip back will be better! Service was above recent standards and when my desert choice was unavailable I was offered a choice of F deserts which was a nice touch Bottom line when my hold status goes Ill be looking at AA and DL for my US flights and buying on price so I doubt Ill be flying BA as much in future. Even if Virgin & BA were on par with my experiences I would still choose Virgin. 7 hours later we were served a one slice of bread coronation chicken sandwich and a small kitkat served in an enormous brown paper bag. Its haphazard, inconsistent and erratic. The only thing premium about BA at the moment is its prices. Also cabin crew, you are attracting a following. The death spiral reached the point of no return when they closed UK based IT departments and outsourced to India with price the only criteria, not experience, competence or management.And when you review the voluntary redundancy programmes they set up to cut even more costs you can trace the loss of experience and even customer focussed wisdom to the second rate airline now trying to please its IAG shareholders and protect senior staff bonuses and not us its less and less captive customers. We can help. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. This meant you normally got the experienced crew in first and club. As for the Contact Centres/Twitter/Facebook Messenger it is an absolute disaster I have a message from a query that says Im connecting you with an agent who can assist, please note it may take longer than usual as we are busy this was on the 17th January, and yep, you guessed it. Were always here to help. On a recent long haul flight, they didnt bother to offer anyone breakfast, including any hot drinks. They claim they offer a premium meal in the sky, but to be frank, the Full English still has no bacon, and it is basically scrambled eggs and a few mushrooms. We are mid-way through replacing our phone systems to create a better customer experience and are also already recruiting more people to ensure your calls are answered, social media messages are responded to and problems are solved in the moment, wherever possible. We want people to come off a British Airways flight and talk about it as if its something different. Sadly at the moment, it is often talked about because its different but not in a good way! Prices now are ridiculous and we have therefore decided not to book anything until the product and price improves, even at the cost of losing gold at the end of the year. Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. The decision to allocate positions in rotating groups and not experience has been commercial suicide. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. In 2001 he was appointed as General Manager for Central Europe.
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