This information sheet describes different ways a person can file a complaint against an individual health care provider or a health care facility. TTY users can call 1-877-468-2048. The publication is separated into three categories: general information about filing a complaint, detailed information about the complaint processes of various agencies, and referral information for personal injury or medical malpractice attorneys. Call our Inquiry Line at 1800 043 159 (toll free in New South Wales) to talk with a member of our Inquiry Team. doctors, nurses). This can include: Its your choice. You may either phone the toll-free number (1-800-633-2322) or call (916) 263-2424 to have a complaint form mailed to you, or you can use the On-line Complaint Form, or you can download and print a complaint form. How Do I Make a Complaint About Other State Agencies? Print out the Nursing Home Complaint Form [, Complete form in its entirety, including your contact information. There are three options for submitting a complaint: (2) File your complaint online at https://oag.ca.gov/bmfea/reporting; or (3) mail a copy of your complaint to the California Department of Justice, Office of the Attorney General, Bureau of Medi-Cal Fraud and Elder Abuse, P.O. If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site. Therefore, as of December 21, 2022, the OL has streamlined the licensing process for all Priority Services to ensure the services with the greatest need can be licensed within 90 days of the submission of a completed application. A lock icon ( It may be necessary to share the nature of your complaint or the resident's name or your name with the facility. Get care in community-based living facilities. Residents are made aware of their legal rights. As part of this process, the CDPH inspects nursing facilities and analyzes their records of quality-of-care performance. Information provided by citizens and employees helps with fulfilling DBHDS mission. The Joint Commission does not address billing or payment disputes. HSQA may ask a person who filed a complaint for more information or to testify if there is a hearing. DCP does not act as legal representation for individuals. You do not have an attorney-client relationship with DRW. How Do I Report Suspected Fraud or Misuse of State Resources? Mass.gov is a registered service mark of the Commonwealth of Massachusetts. Inform the business what your needs are and have them offer suggestions for a resolution. The Department of Behavioral Health and Developmental Services (DBHDS) values the citizens of Virginia and the feedback from the community at large and service providers. Thank you for your website feedback! Find out more about the sorts of issues that the Ombudsman Services can investigate and how to contact them. While the investigation is ongoing, the Board is unable to discuss the status of a complaint with anyone, including the complainant. For questions regarding filing a complaint with The Joint Commission, call (800) 994-6610. Once OCR receives a complaint, it will determine whether it has legal authority to review and investigate the complaint. Gather any documents, receipts, and guarantee or warranty information relevant to your complaint before you write. For more information, see The Joint Commissions website. DRW also cannot guarantee the quality of this individuals or organizations representation. BBB makes it easy for people to file complaints. Do not use the Send Feedback at the bottom of this page. At that time, the case is referred to the Office of the Attorney General for further review and possible prosecution. The Joint Commission determines whether the complaint relates to one or more Joint Commission standards for accreditation or certification. There are two ways to submit a complaint: The Nursing Home Complaint Form Nursing Home Complaint Hotline (1-888-201-4563) The Hotline can be called 24 hours per day 7 days per week and is staffed by Nursing Home and ICF/MR Surveillance staff from 8:30 a.m. to 4:45 p.m. Monday through Friday. Although our Agencys mission is to protect consumers, we do not have the authority or resources to address every complaint. Transitions Rehabilitation - Wellness Across The Lifespan 2023 If you need assistance, please contact the Division of Health Care Facility Licensure and Certification. If it has been decided that a violation of the Long-Term Care Administrator Practice Act may have occurred, the complaint may be forwarded to the Boards Health Occupations Investigator to gather facts, documentation, and interviews. A lock (LockA locked padlock) or https:// means youve safely connected to the .gov website. The complainant may be asked to testify. Can the Department of Consumer Protection Help? You can register a complaint in the following ways: Visit the BRNs Web site, www.rn.ca.gov, and click on the Enforcement button at the top of the page to access a complaint form as well as other information about how to register a complaint with the BRN. Please turn on JavaScript and try again. A trained IDOH Complaint Department staff member will guide you through the process of submitting a complaint by asking a series of questions. Your email address will not be published. BBB also . Read your contract before you sign and know your rights. If the entity does not resolve the case so that OCR is satisfied, OCR will issue a Letter of Findings that explains how the entity is not in compliance and identifies next steps. This information is a service of Disability Rights Washington (DRW). The Joint Commission may use the information provided in the complaint to identify noncompliance with the organizations accreditation or certification. Some of the Complaints our Agency DOES Handle: Professionals, Trades People or Contractors that should be licensed or registered with DCP. To file a complaint against a health care provider or facility, an individual can fill out the HSQA complaint form available online. Below are some options for filing complaints against health care providers, health care agencies or organizations, or hospitals and other health care facilities: What is the complaint about? Do not confuse the issue by venting your anger or telling them about other things that may have happened but that are not relevant to solving your problem. If you would like to send an email complaint on a nursing home facility, please send it to:nh.complaints@maryland.gov. How Do I Reset My Password in CONNECT When It Is Expiring or Has Expired? However, a complainant can make a written request to The Joint Commission to find out the following: Individuals also can check information about the organization by obtaining a Quality Report from The Joint Commission. JavaScript is required to use content on this page. These contents are the sole responsibility of Disability Rights Washington and do not necessarily represent the official views of SAMHSA, AIDD or RSA. The Health Care Facility Complaint Program receives and processes complaints and concerns for facilities and entities licensed and regulated by the Indiana Department of Health. Olympia, WA 98504-7857. To request records from any other office within the Department of Behavioral Health and Developmental Services. Whether you have a problem, please check our Do I have a complaint? Please take a few minutes to learn more about what we do and how you can help us help you. The California Department of Public Health inspects houses just once every five years, according to the departments website. The Medicare beneficiary or a representative must verbally agree to Immediate Advocacy. If you need legal advice, you should contact an attorney. To request records from any other office within the Department of Behavioral Health and Developmental Services, please direct your request to Kimora Porter at 804-786-3921 or fax at 804-371-6638. To file a grievance, you can do so on Kaiser Permanentes website at kaiserpermanente.org, in person at your local Member Service office, or over the phone by dialing 1-800-464-4000. The Joint Commission Entities Covered by Authorization: Physician or medical practitioner; hospital or health clinic or facility; insurance company; third party . There are several ways to file a complaint against a provider regulated by DQA. An official website of the Commonwealth of Massachusetts, This page, File a complaint regarding a nursing home or other health care facility, is, of File a complaint regarding a nursing home or other health care facility, for File a complaint regarding a nursing home or other health care facility, File a complaint regarding a nursing home or other health care facility, to File a complaint regarding a nursing home or other health care facility. The quality or necessity of care for a Medicare beneficiary. The Joint Commissions Office of Quality Monitoring. The form can be mailed to: Washington State Department of Health Inform the business about the problem you have with their product or service as soon as possible. Secure .gov websites use HTTPS After the investigation has been completed, you will be informed, through the mail, of the complaint investigation findings. You can also send a complaint in writing to: DQA helps with complaints against caregivers and health and residential care providers who they regulate. 201 W. Preston Street, Baltimore, MD 21201-2399, State Board of Long-Term Care Administrators, Examination & 100-Hour Course Information. If the complaint is against a facility, HSQA will send the complainant a letter explaining the findings and any actions taken to resolve the violations. If you are complaining about a service, describe what was promised and what was received and take a picture if possible. This group certifies many U.S. hospitals' safety and security practices and investigates complaints about patients' rights. Copyright 2023 State of Indiana - All rights reserved. Oakbrook Terrace, IL 60181. U.S. Department of Health and Human Services Office for Civil Rights. Where is the complaint filed? You may file a complaint with your State Survey Agency by any means available to you, including mail, telephone, fax, on-line, or in person. However, if the facility or agency does not adequately or effectively respond to the complaint, a person may file a complaint with a number of other organizations depending on whom the complaint is against and what the complaint is about. Updated new applicant information will be posted to this website as of January 3, 2023. Incidents Submission Portal for Health Care Regulations Providers, Incidents Submission Portal for Long-Term Care Providers, An Incident at a Facility (HHS Providers Only), Learn about the Medicaid Estate Recovery Program. Learn More About the DOJ Settlement Agreement, licensingconnectinquiry@dbhds.virginia.gov. Licensed full service health plans, which are businesses that arrange for the supply of health care services to participants in exchange for a prepaid or monthly fee, are required to be licensed under the Knox-Keene Act, according to the Act. In assessing this compliance, The Joint Commission may: The specific details about The Joint Commissions evaluation and follow-up are confidential. If evidence does not support the complaint, the case will be closed. More information on how to file a complaint can be found in this Guide to Filing a Complaint Against a Health Care Facility . Make sure to provide the brand name, model, serial number or any other information that will help identify the product. To file a complaint about a health care facility that is regulated by the Agency for Health Care Administration, please complete the fields in the complaint form below. However, no complaints are taken over the telephone. review the organizations accreditation or certification. If an investigation at the facility is warranted and an annual survey of the same facility is underway, the complaint investigation can be incorporated into the annual survey. While we will not investigate, the Office of Licensing may refer your allegation to the appropriate enforcement agency if the complaint does not allege a violation of the Licensing Regulations, but we believe that you have alleged a violation within their jurisdiction. (Correct answer). If you cant return to the store, toll-free phone numbers are usually available on product packaging or on marketing materials; you can even go onto the companys website for customer service contact information. The investigator will submit his final investigative report to the full Board for review. Corrective Action Plans for DBHDS licensed providers can be found here. Texas Health & Human Services Commission. filing a complaint would be abuse, neglect, poor care, not enough staff, unsafe or unsanitary conditions, dietary problems, or mistreatment. DRW is a member of the National Disability Rights Network. This information is current as of January 2016. You can call this number to report abuse that occurs in: You can also report care concerns about home health and hospice agencies and intermediate care facilities. If you decide to send the company documents, be sure to make copies and keep the originals for your files. New providers are required to visit the HCBS Toolkit on the DMAS website to view resources and other information to help develop your HCBS policies. Note, we do not set prices for these products, Packaged, manufactured food or bakery items, Connecticut-based telemarketers and internet retailers, If you have determined that the Department of Consumer Protectioncan help, download the appropriate. Where is the complaint filed? Other non-long-term care - Call DQA at 608-266-8481. It is our policy to keep your name confidential. File a complaint with the Federal Trade Commission. MAILSTOP: CA/LTC Our Call Center is open Monday through Friday, 8am to 5pm, EST. If you call outside those hours, leave a message; an employee will call you back by the next workday. 315 5th Avenue S, Suite 850 Have you filed a complaint with the facility? Email: info@dr-wa.org For all on-site investigations/surveys, our agency will provide written information regarding the findings of the survey, including whether areas of non-compliance havebeen identified. A person can file a complaint against a health care organization accredited or certified by The Joint Commission by filling out the complaint form on The Joint Commission website. Through this informal process, Livanta will immediately contact the provider to attempt to efficiently resolve the complaint. What is the complaint about? What is the complaint about? If we determine there is a possible violation of a regulation and an onsite investigation is warranted, we will mail you a separate letter within 10 business days. PLEASE NOTE: Please be advised that the health professional licensing boards do not . If you leave a voicemail, someone will call you back the next workday. As such, DBHDS is dedicated to providing the best service possible to all stake holders. These informal actions are non-public and the specific actions taken are required by law to be kept confidential. Such next steps may include: Complaints must be filed within 180 days from the date of the alleged discriminatory act. Copyright Maryland.gov. The form can also be faxed to Livantas fax line: 1 (844) 420-6672. The Virginia Freedom of Information Act (FOIA), located 2.2-3700 et. By mail. To file a complaint you may obtain a complaint form for completion by clicking this Complaint Form link. Disability Rights Washington The Joint Commission Emergency mental health services (crisis programs), Mental health and substance use inpatient programs, Residential substance use treatment programs. Supporting individuals by promoting recovery, self-determination, and wellness in all aspects of life. Our agency reviews the facts of each complaint to see if the health care facility may have violated any State and Federal regulations. Complaints also may be sent by email to OCRComplaint@hhs.gov. Be sure to mention the name of the treatment center in your complaint to assist us in matching the complaint with the correct facility. Quality of care complaints could include complaints about: Drug errors Unnecessary or inappropriate surgery Changes to the Licensing Initial Application Review Process Memo, Initial Applications in Review Upcoming Changes Memo, 2023 Initial Applicant Licensing Resources, Changes from the Emergency BHE Regulations to the Final BHE Regulations Memo, Changes from the Emergency ASAM Regulations to the Final ASAM Regulations Memo, Changes from the Emergency Childrens ASAM Regulations to the Final Childrens ASAM Regulations Memo, Revised-Care-Concern-Criteria-Level-I-Serious-Incidents-Memo, 2023 Annual Inspections for Providers of Developmental Services Memo, Medication Assisted Opioid Treatment Services (MAT) legislative changes effective January 1, 2023 Memo, New Regulation Affecting 12VAC35-46 Effective 1-10-22 Memo, Word Version of the Sponsor Certification Form, December 1, 2021 Behavioral Health Enhancement (BHE), Memo Grace Period for Documentation of ISPs, Rules and Regulations For Licensing Providers by the Department of Behavioral Health and Developmental Services [12 VAC 35 105], Regulations for Childrens Residential Facilities 12VAC35-46, Emergency/NOIRA:12VAC35-46.