WebComplete flexibility: Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. And Jane may be spelt Jayne. All elements of your booking are subject to Park capacity and availability. Opening hours: Monday to Friday. This Web Site contains links to other related World Wide Web Internet sites, resources and sponsors of this Web Site. We will deduct from this refund our administration expenses incurred. 3.5. This will be a provisional booking only and there will not be a Contract between us until you accept any changes that may be applicable to your provisional booking, in accordance with clause 1.7 below. WebCarriage of passengers and baggage on flights operated by Virgin Atlantic is subject to the Conditions of Carriage. Pregnant women may be required to provide medical documentation confirming fitness to travel. Individual travel requirements can also be discussed directly with our Special Assistance Department: If youre travelling from the UK, call our Special Assistance team:Tel: 0344 481 4455 In this event we will contact passengers who have booked with us directly, either via our website or our own Customer Service Centre using the mobile telephone number and/or e mail address given to us at the time the booking was made. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. You can make date amendments free of charge within 24 hours of the booking being made. In the meantime check out our FAQs to see if this can help answer any immediate questions. Who do I write to? In addition, you will be required to pay an admin fee of 50 per person and a new deposit per person to secure the new departure date. Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. Founded in 1912, SIXT is a family-owned company that keeps services constantly evolving and also simplifying to allow customers to keep their freedom of movement wherever they are. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. 3. (You can't transfer a ticket to a completely different person and date changes are subject to availability in the same fare class, any difference in fare will be either collected or refunded). Book onlineand enter your Flying Club number under the "Bonus Programme" option. I have just returned from my trip and would to complain about a certain aspect of my holiday. All holidays sold by Virgin Atlantic Holidays are sold subject to ourbooking conditions, which should be read before making an online booking. 13.4 We are a Member of ABTA, membership number V2043. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. may authorise or charge your payment/credit card at check-in as a deposit for any incidentals such as room service, telephone calls or other hotel services, or for damage or incidents occurring during your stay and which are not part of your holiday package with Virgin Atlantic Holidays. 12.1. Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk Enterprise Rent-A-Caris a household name for frequent travellers and road trippers alike. i.e. Please note: In accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of their return flight. Alamo offers everyday affordable rental rates and a hassle-free customer experience. Resort credits provided or offered by hotels do not form part of your package holiday or Contract with us. Skip the queues and the rental formalities. The information data and material ("Information") contained in this web site ("Web Site") has been prepared solely for the purpose of providing information about Virgin Holidays Limited ("Virgin Atlantic Holidays"), its subsidiaries and partners and the services that they offer. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. 8. We will not pay you compensation and the above options will not be available if we cancel as a result of your failure to make full payment on time. Any applicable fuel surcharges will be refunded as long as the ticket they were purchased with is refundable. The Virgin Atlantic Credit Card may have rental car insurance, though its not guaranteed. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. 1.5. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. This will be the case even if the travel services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. To make a booking please visit the partnership booking sitewww.avis.co.uk/virginflyingclubor directly on the link below. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protections in place. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. accommodation providers, etc.) WebVirgin Atlantic Cancellation Policy for COVID-19 Virgin Atlantic Cancellation due to Illness Procedures for Virgin Atlantic Ticket Cancellations Procedure 1: Virgin Atlantic Ticket Cancellations via Airport Procedure 2: Calling to Make Virgin Atlantic Cancellations Procedure 3: Virgin Atlantic Cancellations of Booking Online 4.2. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. * In some instances, your deposit may represent more than 30% of your booking, in which case whichever is the higher between the deposit you have paid and the % indicated in the table above, shall be charged. or you can get in touch with ourin-resort team during local opening hours, Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com. Name change requests within 48 hours of the date of departure cannot be guaranteed. The lead name on the booking must also promptly update us of any changes that may occur after booking but prior to departure. Many will automatically add a daily charge to your onboard account. 11.1. This page helps you understand the level of service you can expect from us at all times. Passports, visas, health requirements and travel documents. After departure no refunds will be made on any unused or part-used components of your holiday (e.g. This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. (ii) If you fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If we can we will call you to discuss your concerns alternatively, or at your specific request, we will write or e mail you. 10.6 If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value). We are not responsible for the provision of the Excursion or Locally Booked Excursion or for anything that happens during the course of its provision by the supplier. 3. Lets get started. These conditions are, I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions, I am currently on holiday and I need to speak to someone. 1.3.4Images, trademarks and brands displayed on this Web Site are protected by copyright and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s). As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. Since Virgin Atlantic Holidays is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site. Be sure to provide your Flying Club membership number when you arrive at Enterprise to pick up your vehicle. 20.3. This applies to every passenger so when you are making your booking either through a travel agent or direct with us via our website or Customer Service Centre it's a good idea to have all the passports with you. We will not accept responsibility for services or facilities which do not form part of our Contract with you,for example, any excursion of whatsoever nature you book now via any of our websites, our concierge services or via our website links to third parties (Excursions) that are not specifically and expressly stated to form a part of our contract with you or that you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you. Can I earn Flying Club Points on my booking, or pay for my trip using my existing points? Virgin Atlantics Award Redeposit Policy Award Redeposit Fees Vary By Airline British Airways has a Generous Redeposit Policy For a long time, its been no secret that with British Airways, the fee to cancel and redeposit an Avios award ticket is $55 but you can pay less than that on a flight with low taxes and fees. 9.2. For more details, see ourcookie policy. However, you should always verify the information before acting on it, by calling our Telesales Department or your local travel agent. For over 30 years, Virgin Atlantic has been one of the worlds favourite longhaul airlines. WebVirgin Atlantic policies Policies and claims. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. We will not pay you compensation if we cancel because there has been any fraud or illegal activity involved in the payment of your booking on your credit or debit card. 16.3 Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: (a) Postponing your booking to a later date. The minimum number required for the booking to go ahead will be provided to you at the time of booking, along with the time limit for us to tell you if your booking has to be cancelled due to the required minimum numbers not being reached. Flight cancellations are rare and we will try to minimise the inconvenience they cause by posting them on our website under the flight status as soon as we know about them. If this situation does occur, we will try to offer you suitable alternative arrangements, where we are able to, of an equivalent or higher standard than those booked and, if the alternative arrangements we make are of a lower quality than those you originally booked, we may provide a price reduction. We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. To get the conversation started, click the link and type "hello . Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. When we are acting as an agent, the Principal providers details will be communicated to you. Follow Us on Instagram . Full details of these rights will be available from the relevant airlines. Rentals on consecutive days without a flight in between will be considered one rental. For further information contact the Passport Office on 0300 222 0000. Content 3. 6. Depending on when you are due to travel, your holiday may beaffectedand well email you to let youknow as least 21 days before travel. 8.1. Do check before you book and regularly before you travel for updates as the advice can change. 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. We can provide you with a copy of their full terms and conditions at the time of booking, upon request. If you choose to accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. (One caveat: if you cancel, you will have no travel insurance if you have no other cover. Delivering baggage on time 4. 10.3 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, and you will have the choice of: (i) accepting the change; or (ii) accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or (iii) having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable. years of age may be subject to additional costs. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) Canadian tariffs. Pursuant to clause 7.6 and, in addition to any daily charge, a compulsory service charge of approximately 15-20% often also applies to all bar, spa and salon bills. We strive to get it right first time, every time. 15.1. You can call our team on 0344 472 9499 who can look at options for you. Please ask us to confirm what protection may apply to your booking. We will tell you the procedure for making your choice. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Leisure rate: earn 1000points for rentals in USA and Canada, When booking Alamo with Virgin Atlantic you get:Online Check-Into speed up the process. Find out more about making a claim for reimbursement of essential items. Give us feedback and tell us how we did Read more. 'Holiday' means the travel services booked by you and/or any person on your behalf. 1.10. Car hire was with Virgin but couldnt get through on the phone. Both the previous person and the new traveller are responsible for paying all costs and charges we incur in making the transfer, including an administrative fee of 50 per person. Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. Most changes are insignificant and will be advised at the earliest possible date. We are able to change the price of your package booking after you have booked as a result of changes: (i) in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; (ii) in the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) to exchange rates relevant to your booking. Once completed and approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. 2 weeks before departure. See more More legroom, more style We will try to respond to your email within 24 hours. This will likely include specific requirements regarding personal protective equipment including but not limited to, the wearing of face-masks by guests/ consumers and staff members, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. In this event, we shall have no further liability to you, nor shall we be liable for any damage, loss, cost or other expense arising out of, or in connection with, the same. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. Cancel your mileage flight within 7 days of departure and you lose 100% of the miles used As far as I was concerned, this was simply not acceptable. Hertz offer all Virgin Atlantic passengers and Flying Club members -. Flying Club members can unlock unbeatable benefits when matching their Flying Club status with the correspondingSIXT status! Please also see clause 14 below. You will only be able to change or cancel your flight if you have not checked-in online. Dont forget to: All rentals are subject to availability and Hertz standard Terms & Conditions apply. WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. Please note: special conditions apply for travel to the USA, and all travellers must have individual machine readable passports. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. Key terms Read more. We will not, however, be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Head over to theSIXT website for more information. 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. For more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Virgin Atlantic Holidays Website Conditions. Access and Availability of Service and Links. When you use thepremium limousine servicesof SIXT ride (Business & First Class). WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. In the unlikely but regrettable event that your baggage is not found within the 21 days after you file the Property Irregularity Report, we promise upon request to provide confirmation of your loss for insurance purposes or, if you do not have insurance, process your claim within the limits of our liability. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. Flight delays and cancellations We are committed to getting you to your destination safely and on time. We will not pay you compensation where we make a significant change or cancel more than 12 weeks before departure, or in the event of unavoidable or extraordinary circumstances. If you are already at the airport when a flight is cancelled, we comply fully with the requirements of the European Union's Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of Denied boarding, flight cancellations and long delays. You may make one copy of such software for archival purposes only. A full and valid passport is required for destinations we feature (including for children) and visas (transit, business, tourist or otherwise) may be required for some destinations - and depending on the passport you hold. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. Earn 3 Virgin Points for every euro spent. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. In some cases, where we arent able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). This will cost 40 each way. 15.7. Alamo Rent A Car, the largest car rental provider to international travellers visiting North America and operating since 1974, is a value-oriented, internationally recognised brand serving the rental needs of airport and downtown leisure travellers. If you are travelling on a flight operated by Delta Air Lines, you can manage your flight by going No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. The cost of an ESTA is currently approximately $21 per person (as of May 2022) and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA Website at www.visitusa.org.uk where further information on the scheme and the up to date fee can also be found. Renting with Avis brings you fantastic benefits, including: Competitive rates:for daily, weekend, weekly and longer length rentals for Virgin Atlantic customers. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at -https://www.legislation.gov.uk/uksi/2018/634/contents/made. Please remember when searching for your holiday to add an additional night, as we operate an overnight service on our outbound flight. 1.1The contents of the Web Site are intended for your personal non-commercial use. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. By accessing this Web Site you agree that Virgin Atlantic Holidays will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links from this Web Site. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. Provide prompt refunds where due 6. Changes to terms and conditions 6. No warranties 8. Once the correct documentation is received, we will check whether you are entitled to a refund as per the rules of the fare you have purchased.
What Special Technology Allows Computers To Perform,
Articles V