If you have any further queries on this, you can find our contact details here, Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions. wardrobe, had been sent to them. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Help!! Help!! There are better shops out there; I really wish I never bought it! Or whatever, I will probably never find out. which i believe picked another bed. THEY ALSO HAVE SAID THAT THEY HOPE THAT I CARRY ON SHOPPING AT ARGOS IN THE FUTUREI DO NOT THINK SO. Since when was this customer service? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. There is no communication between them, or with the customer. Well, lets first get the original payment back that would be a good start! 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). If you didn't get the confirmation email, it's likely something went wrong and the order was not placed. "You are not responding to DMs [direct messages] no live chat no way of getting though on phone.". I demanded to speak to someone else and was put through to the woman who sits opposite 'Lisa', in the escalations department. 27/03/2020 16:41. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 'Uncorrectitude'? argos taken money but no order confirmationgranville ny property taxes. Missing out on some big discounts now :(. I've then contacted Argos via live chat and they confirmed the payment is pending and hasn't left my account and confirmed the order wasn't placed. I questioned whether it was normal practice for them to take money for goods they were not actually prepared or able to supply. He was asked my name and i said justin oneill. It then occurred to me that the package was a bit small compared to the size that I was fully aware it should have been. Argos have now taken nearly 700 from my bank account and all I got from the complaints department was to speak to my bank who can't do anything as this is an error by Argos. It's not my desire to brag, but I think I can outdo most of you in the 'getting ripped off by Argos' department. The first pending transaction used the 24.99 gift card, 240.10 PayPal balance and 134.90 bank funds (399.99) The second pending transaction used 375.00 from my bank (so they still accepted the gift card with this order). 0. "Thank you for contacting us regarding your order which included a Samsung GX10DSLR Camera, catalogue number, 560825 (surely this is a digit short?). 1999-2023 PayPal, Inc. All rights reserved. We said it is not right when they are willing to accept returns before but on this item you refused. You never speak to the same person twice, which means no-one knows whats going on, and they can claim its "not their fault". I didn't receive a confirmation email after ordering. caused. Last night their website was acting up, I've placed 5 orders but the website kept giving me 404 error. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Argos standalone stores are currently closed while branches in Sainsbury's supermarkets are open for collection orders only, Video explains how you set up your Argos gazebo, Independent Press Standards Organisation (IPSO). Will was to send a message to the store, giving authorisation for this (as it was over 200). They won't even change it, Ive had it about 3 days, and they told me that they couldn't exchange it because there is nothing wrong with it, that I need to buy BETTER BATTERIES! A few days later I was told that some-one would contact me in approx 3 weeks, to let me know what was happening - this didn't mean I would receive my goods then, simply it would be an update. Surely each item is sent in one box, or at the same time? argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation Her reply was that for this to happen i would have to send a copy of my telephone bill to customer services. Refunds may take 3-5 business days. I cannot believe that I was naive enough to think that this was my long awaited refund, perhaps with an apology at the very least, maybe even a goodwill gesture. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. argos taken money but no order confirmation. Please feel free to write in and let us know that you dispute our decision (the fact that she was much easier to deal with than 'Lisa', did not make the situation any easier). yup ery poor customer service boycotting argos now going to try with tesco, WHEN I WAS WAITING TO COLLECT MY DYSON VACUUM CLEANER I SAW POSTERS ALL OVER THE STORE SAYING 25% OFF DYSON PRODUCTS WHEN YOU TRADE IN YOUR OLD VACUUM CLEANER . This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. They run security checks on the payment and then release it back to your account. My order was not in stock and i was told they cant sell me anything thats not in stock. I too will be informing all friends, family and anyone else that cares to listen, to NOT use Argos, unless you are in-store, and want something fairly small and cheap. Absolutely no way I will ever shop or advise any one to do in future from Argos. and would get back to me. Even the shop assistant making the call could not understand what was going on and started to look a little annoyed and disgusted herself. I had to pay 117 for a repair they carried out to the screen. Had I known I would have exchanged it there and then! 27/03/2020 16:41, Might be pending transaction and can return within 3-5 days. I tried to order a 350 phone off Argos yesterday. In normal circumstances this would not happen (sounds hopeful) and our internal findings show that the correct item was issued out to you. There's nothing you need to do as the funds will appear back in your account within five days depending on your card issuer. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. barts health directors; chi omega early alumni status So I called the person that had signed the letter (not charmless 'Lisa'). Sign in or register to get started. When asked why this has never happened before they said it was a clause on the receipt. crossroads grill menu sanford, nc. I stood for a while and the guy previous that took my order whispered to another guy that then served me. microsoft flight simulator 2020 stream deck profile; the wrong missy talent show; carleton college athletic director; houghton lake cabin rentals; meijer shredded cheese; morton buildings sales consultant; building within 1m of boundary; jalapeno salt water taffy; define unremarkable medical I think its a stock issue. I was without my laptop for six weeks when I finally received it back and powered it up the screen remained blank. Items showing as in stock for home delivery but not available when trying to buy them. Who on earth would give such a charmless, inarticulate woman a job in a customer service role? The response? Call me stupid, but I was not expecting the following: I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. no returns accepted. The Perth branch returned my payment via the card I bought it with, then told me it takes 10 days to reach my account! Not mentioning asking for my money back on endless calls. after that they don't care about whats wrong with your product, I think the whole company is a disgrace, I bought a digital camera, after less than 15 minutes the battery wore out, it also took really bad low quality pictures even though its 10mp (Kodak c1013 DONT BUY THIS PEOPLE), so, I asked for an exchange, (not even a refund!) They run security checks on the payment and then release it back to your account. End of ridiculous conversation. and asked exactly where this left me. Editor, Marcus Herbert, [DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]. You should have received a confirmation email within 2 hours of placing your order. By this time i was getting very angry with being messed around again rang the operators and after an even shorter chat with the operator where i admit my tone was a little terse i was put on hold again and after about a minute finally got through to the escalation team. I spoke to Citizen's advice, who informed me that Argos (if the legal team were backing 'Lisa's' actions) were breaching all sorts of Trading Standards Acts and that I should just wait until Monday as they would not be able to justify holding onto my money any longer than that. After completing the order process I was shown a message which said something along the lines of: "your order cannot be confirmed at the moment. So, again, I had to explain about the delivery being late (check with your couriers) and about my conversation with Will, to which, she replied that she didn't know what had happened as she couldn't get into my details as 'Lisa' had put a block on it. Instead, she starts quizzing me, miss quotes the taped conversation I had with Will (yet maintaining she listened to it), that they took the funds from my account as soon as order was placed (would not normally have trouble believing this but had already checked twice with bank and knew it went out on 30th - four days later, two days after delivery was due) and then tells me that she is going to investigate this further, with staff and couriers etc. As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. Share your photos and videos with others to prove the truth of your words. The laptop had never even left the house and had only been used in a correct manner at all times. It would not have been so bad if they told us on purchasing the wii we would have knownthey said staff always tell people about it NO THEY DONT ! But looks like greediness to get more and more prevents tehm from doing that. By browsing this website, you consent to the use of cookies. Sep-10-2015 03:59 AM. They are still refusing to refund my money. DO NOT BUY ELECTRONIC GOODS FROM ARGOS, Hey everyone, the citizens advice can put your cases through to trading standards who will get your money back! I was so worried . I really find it hard to believe that anyone from ulster, northern ireland cant spell one of the biggest names. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. I queried the lateness of the delivery with the driver, explained the situation (goods too late etc. Today it has been 14 days, and still no money. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I am sorry that you are not happy with your order and I can assure you that we have fully investigated the matter of the camera, whereby you have stated that you received a Vivitar V188 3MP Camera. They are blaming Paypal for what it looks it's their issue. This has never been the case before as Argos always accepted returns. I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. Anyway, I explained the situation again, through gritted teeth and demanded to speak to this 'Lisa', but nobody seemed to be able to tell me who she was and I was asked to call back with a surname as "Lisa is a very common name and we have at least six here". Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Another customer said a 500 gift card payment had been processed despite the order not going through. Some shoppers say they've been charged as many as four times by Argos, despite the order not going through on any occasion. This time, when I asked to speak to a manager, I was told that I had come through to 'customer services' and "we are all managers here" - YEAH RIGHT! I PURCHASED AN IPOD NANO ( SILVER ) IN FEB OF THIS YEAR ITS BEEN RETURNED AND REPLACED TWICE DUE TO FAULTS, THE MOST RECENT ON SATURDAY 9TH MAY. I called through again, was passed round several departments, told that I should have received my refund from the store, as all it needed was for someone to call them and authorise it (REALLY? I will post details of final outcome once this is over, in the hope that it will help others. They have an online promo code TECH10 available for 10% off that expires midnight today so I took advantage of that. I explained about the failed saturday delivery and extra charge, the fact that the parcel was a mess and had been passed around among drivers and finally, that what I had received was PINK and resembled a CHILD'S TOY. WHEN I ASKED FOR MY 25% OFF I WAS TOLD THE OFFER FINISHED YESTERDAY ! 15mins, I started shifting from one foot to the other and leaning heavily on the counter, as I tried to control my annoyance. 'Edication'? On the payment says Order Expiry Date : 10 days from the payment date . After several non-existent oneill spellings, i told him. Talk about what services you provide. THE GIRLS ON THE COUNTER SAY THEY HAVE NO IDEA HOW A USED MODEL GOT IN STOCK AND GAVE ME THE CORRECT IPOD AND COULD NOT GET ME AWAY FROM THE COUNTER AND POTENTIAL NEW CUSTOMERS QUICK ENOUGH. I was more than a little annoyed and asked to speak to the line manager to take the matter further and whether some compensation would be appropriate. They also told me that another possibility (due to the state of the packaging) was that it could have been tampered with it the sorting office which is at the other end of the country to me - which makes me wonder how many hands it passed through. Might be pending transaction and can return within 3-5 days. It's still says the payment is pending on paypaly and money are gone from my bank account but I guess I just gotta wait a bit . Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. hedge funds are demanding their spac money back; can snails eat bell peppers; formation rsma martinique; omni patient portal login; how to dispose of old ammunition in california; port of call goombay punch recipe One shopper tweeted Argos saying she'd been charged 1,200 and had. Knowing I was getting no where I got to the point of my complaint and asked of they were in the nature of taking money for goods they were unable to provide, also that the internet was showing some of these items still in stock. What a load of s*** they feed to people day in and day out. DIGITAL CAMERA (which I wouldn't even expect my 7yr old to be satisfied with), which was worth a WHOPPING29.99! Well there is no order as per se but you know what I mean. She replied that the internet was not always up to date (I thought this was the whole point of internet ordering being able to check stock etc.) My bank statement shows they took 5 payments though, but I have no order confirmation and can't see what went through on their website. I should add that I also paid an extra 2.95 for a Saturday delivery slot (delivery before 1pm). I RANG THE CUSTOMER SERVICES DEPO FIRST AND THEY SAID THAT AS IT HAD FAULTED TWICE I WAS WITHIN MY RIGHTS TO ASK FOR A DIFFERENT MP3 MODELBUT WHEN I ASKED AT ARGOS THEY SAID I COULD EITHER HAVE MINE SENT AWAY FOR REPAIR OR A LIKE FOR LIKE EXCHANGE. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. In the end she handed the hone to her manager as she was getting nowhere. You are viewing the PayPal Community Archives. We've asked Argos if these shoppers will be refunded automatically, or if customers need to get in contact, and we'll update this article when we know more. IF YOU VALUE YOUR MONEY, TIME AND SANITY, DO NOT ORDER ANYTHING FROM ARGOS DIRECT EVER - EVEN IF THEY START SELLING PACKETS OF GUM! The counter attendant smirked and asked how you would spell that. I didn't know whether I was going to be sick or have a heart attack or both (! Add message. After waiting approx. She said: "Please please help me I have made a purchase online for 500 via gift card and it has taken money off card but not generated the order!". I strongly suggest that you don't buy anything from this company, not unless you want to WASTE your TIME and money, the staff are just rude, customer services are just rude, and their products are LOW standard CHEAP RUBBISH! I explained that my head was about to explode and wanted to speak with manager as I wanted this sorted out immediately as I was in no mood to keep repeating myself. Uncategorized ; June 21, 2022 argos taken money but no order confirmation . i always come to argos for mobiel phones as they have good deals but i will no longer be goin to argos as they staff was rude to me when i asked for the 10 pound free cred which im still not very happy with and i will be writing a letter to the manger coz it was a young kid working there bout 18 very rude indeed. WHAT ABOUT CUSTOMER PROTECTION BECAUSE YOU CAN BET THAT HAD IT HAVE BEEN A MATTER OF HOURS BETWEEN ME RETURNING THE USED IPOD AND NOT MINUTES THEY WOULD HAVE ACCUSED ME OF SWAPPING THEM OVER AT HOME WHEN I THINK THAT PROBABLY THAT IS WHAT A MEMBER OF STAFF HAS PROBABLY DONE. All recommendations within this article are informed by expert editorial opinion. Iconic discount shop to shut its doors next month - is your local affected? This can take up to 7 working days. This content may be old or outdated. I looked at a few and decided on the Samsung GX10, which was going for 579.99, so I placed the order, along with another item (wedding present) via the internet on the Argos site. For customers who've got their items but want to return them, Argos has extended its refund policy. It couldn't be easier to shop for what you love and need; whether you need toys for the kids or want to update to the latest tech, you can browse all the latest deals, create a Wishlist and order products on the move from wherever you are. The UK website is much better though, completely updated design. I had this last week, I got charged twice and only received one order confirmation. Will I need to wait at least 17 working days? I spent nearly 1,000 on furniture (which they took from my credit card in record time). argos taken money but no order confirmation. Old thread, but I have the same issue. I attempted to purchase something from Argos today for 503.95 and the payment was taken but there was an issue on the Argos website meaning my order didn't go through. View our online Press Pack. argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them . I also requested 'Lisa's' surname so I could get through to her but was told that they are "no allowed to give out their surnames". If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. When the delivery did not arrive i phoned Argos customer services quoted my order number stated my problem of the failure to deliver. To inquire about a licence to reproduce material, visit our Syndication site. Things (IOT). Our reason for ordering all this in the first place was because we had moved into an unfurnished place. If you have a new account but are having problems posting or verifying your account, please email us on. I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. It takes 1 day to leave my account but 10 to leave Argos! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. P me off that much I will never use Argos / homebase ever again. they havent got anough edication about they are job or just thinks selling some think purchased a wii for christmas we wanted to return the wii unopened and still sealedthey said they could not accept it. If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. PayPal transaction is still going through even though Argos order failed. Can I add something to an existing order? Submit a complaint and get your issue resolved. By this time I was in danger of losing my temper completely and asked for the address which i could write to informed her that i would be putting a complaint on the internet forum and that we would be recommending to our wide circle of friends that they do not use this Argos home delivery service. I was told that I would get a call from someone on Monday. The retailer told The Sun this is unrelated to customers being charged for unprocessed orders. So I made a Fast Track order trough their website but whilst checking out I received unsuccesful payment error but in fact I have been charged for an order that doesn't exist. Were really sorry for any inconvenience this might cause. Not to mention surfing, skiing. This is a great space to write long text about your company and your services. This can take up to 7 working days. They told me to wait and see what happens and if I am charged then they're happy to refund me. The complaint has been investigated and resolved to the customers satisfaction. I fully intend to take the matter further up the chain of command until i get a satisfactory out come. Thursday m0rning I again rang customer services and after a brief chat with the operator requested i was put straight through to the escalation team I was put on hold and after approximately 2 minutes cut off. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. It could not have been plainer that the days of, 'the customer is always right' are long gone, instead having been replaced by Argos with, 'sc**w the customer and see how much extra money we can make from them'. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Argos Limited 2023. You are viewing the PayPal Community Archives. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. We often link to other websites, but we can't be responsible for their content. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I placed a home delivery order with Argos on Wednesday. ************************************I volunteer my time on here to help you, so leaving kudos or marking one of my posts as a "solution" would be appreciated. I then received a delivery on the following Wednesday. Argos refused to replace it claiming it had been misused. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . At the time a message came up, telling me that they could not confirm my order at that time but I would receive an e-mail within the next few hours. Shoppers will have 30 days from when stores fully reopen to return their goods. I am awaiting my apology but I do not get it. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). We often link to other websites, but we can't be responsible for their content. I called again, and was told that actually, no-one stopped the order when I asked them to, so once again, it would take a few days to get my money. I never received an order acknowledgement email and there is no Fast track order on their systems. Goodbye. I asked whether in the circumstances they were willing to offer any compensation. They have 500 euro and I have nothing. He could not explain this, as it had apparently been passed around several delivery drivers and he was at least the third. I HAVE SENT EMAILS AND LETTERS OF COMPLAINT AND THERE REPLY IS AN INTERNAL INVESTIGATION WHICH I WILL NOT HEAR ABOUT DUE TO DATA PROTECTION. After a moments thought she mumbled that they could send a 5 gift voucher as a gesture of good will. The call handler (Will), was very pleasant and assured me he could deal with it, so I took a deep breath and began. "I tried to place an order which wasnt going through so tried four times, just over 300 each time. The poor manager (only a young lad) then had to stand and apologise to me because some woman called 'Lisa' had decided that they needed to investigate the matter before they would give me back my money and had put a block on the order so no one else could even get into it and tell me what was going on, let alone issue me my refund. When eventually I managed to get one that I wanted the filling was insufficient and lost its shape and volume within a few weeks.
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